IT Director, Salesforce Platform Owner

Heartflow•Rohnert Park, CA

12d•Hybrid

About The Position

Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFR CT Analysis—provides a color-coded, 3D model of a patient’s coronary arteries indicating the impact blockages have on blood flow to the heart. Heartflow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMap™Analysis), assess coronary blood flow (FFR CT Analysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis). Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare. Heartflow is a publicly traded company (HTFL) that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 750,000 patients worldwide. As IT Director, Salesforce Platform Owner, you will own the vision, roadmap, and governance of Heartflow's Salesforce ecosystem and serve as the executive liaison between IT and the business. Salesforce at Heartflow supports more than 500 users across Commercial Operations, Medical Affairs, Clinical Research, Production, and Quality Systems. Because the platform spans both commercial teams and highly regulated functions, this role calls for a leader who can move quickly on revenue-facing priorities while holding the line on compliance and data integrity. You will act as a thought partner to business function leaders, chair the Enterprise Salesforce Steering Committee, reconcile competing departmental priorities, and turn complex business processes into a prioritized, defensible roadmap.

Requirements

8-10+ years in Enterprise Applications, Business Systems, or RevOps, including 3+ years in a Director-level or strategic Product Owner / Business Partner role.
Strong functional and architectural understanding of the Salesforce ecosystem (Sales Cloud and Service Cloud required; CPQ, Health Cloud, or Revenue Cloud a significant plus).
Be an exceptional communicator with a track record of resolving conflicting priorities and building consensus across departments with different incentives.
Life Sciences, MedTech, Biotech, or another regulated public company environment (SOX, HIPAA, FDA, quality systems) strongly preferred.
Solid grounding in Agile/Scrum and in translating ambiguous business needs into deliverables the IT development team can build.
Bachelor's degree in a related field, or equivalent practical experience.

Nice To Haves

CPQ, Health Cloud, or Revenue Cloud a significant plus.

Responsibilities

Chair the Enterprise Salesforce Steering Committee.
Act as product owner for the platform, prioritizing investment based on business value, compliance obligations, and ROI, and communicating trade-offs transparently to stakeholders.
Serve as the primary IT point of contact for department heads.
Lead discovery sessions to understand their workflows in depth and translate what you learn into clear business requirements and user stories.
Partner with IT development and platform teams to hand off groomed requirements for execution in an Agile/Scrum model, staying engaged through delivery.
Audit commercial and clinical workflows to find bottlenecks and manual workarounds.
Champion adoption, lead User Acceptance Testing, and drive change management for new releases.
Work with business and IT teams to enforce Master Data Management practices, and ensure Salesforce (front office) and NetSuite (back office) stay integrated so data silos and reconciliation gaps don't form.
Ensure platform changes follow Heartflow's change control, SOX, and quality system requirements, partnering with Quality and InfoSec on validation and access governance where applicable.