Director, Product Owner, Salesforce

Ryan•Plano, TX

5d•Hybrid

About The Position

The Director, Product Owner is responsible for leading the vision and managing and executing the strategic product roadmap of the Firm’s global Salesforce Sales Cloud and other Salesforce integrated solutions. The Product Owner will act as a voice of the end-user, representing the needs of all Salesforce Personae to identify, create, document and prioritize user stories in the product backlog. The Product Owner serves as the bridge between business stakeholders and technical teams and is ultimately responsible for ensuring Salesforce delivers measurable value across Ryan’s global organization. This is a hybrid role out of our Plano, TX office.

Requirements

Bachelor’s and/or Master’s Degree in a related field
8-10 or more years of Product Management experience or equivalent combination of education and experience.
At least 5-7 years as a Salesforce Product Owner in a complex, global environment
Thorough knowledge of Agile approaches (e.g., DAD, SAFe, Kanban) and Salesforce governance frameworks
Demonstrates expertise creating and maintaining User Stories, Product Backlogs and Product Roadmaps
Demonstrates ability to balance the delivery of projects against the realities of limited resources using problem solving, project management and creative resourcefulness
Demonstrates ability to facilitate verbal and written communications across all levels of an organization in both an individual and group setting
Exhibits expert presence being comfortable delivering and defending analyses and recommendations to management and stakeholders
Deals well with ambiguity and intensity and thrives in a fast-paced environment driven by senior leadership requests and evolving needs
Advanced skills in Microsoft® Word, Excel, Access, PowerPoint, Outlook, and Internet navigation and research.
Valid driver’s license required.

Nice To Haves

Experience with Salesforce Unlimited Edition, Data Cloud, or Agentforce preferred
Salesforce certifications (e.g., Salesforce Administrator, Advanced Administrator, or Product Owner credentials) are preferred.

Responsibilities

Drive an integrated team member experience for all personae across the Salesforce ecosystem in alignment with corporate strategic objectives
Partner with internal stakeholders to gather requirements and prioritize enhancements
Act as voice of the end-user maintaining a deep understanding of team member feedback ensuring outstanding solutions are delivered
Lead a high-performing team with a focus on fostering a positive team member experience, promoting collaboration, innovation, and continuous improvement.
Work closely with the Salesforce Architecture team within IT
Drive user adoption through collaboration with the training team
Provide feedback on work-in-progress, clarify requirements and contribute to removing roadblocks or impediments
Drive an integrated client experience for all personae across the Salesforce ecosystem in alignment with corporate strategic objectives
Act as voice of the end-user maintaining a deep understanding of client and prospect feedback ensuring outstanding solutions are delivered
Communicates and champions product benefits to executive management, practice leaders and other stakeholders
Own and evolve the Salesforce product roadmap, aligning with business goals and user needs across global teams (e.g., Executive, Service Delivery, Global Shared Services, tax.com)
In conjunction with the Salesforce technical team, lead and manage the successful delivery of enhancements as defined in sprint and release planning and meeting or exceeding defined success criteria
Translate business needs into clear user stories, epics, and acceptance criteria for development team
Work directly with executive management, practice leaders and other stakeholders to prioritize the backlog to meet Ryan’s tactical and strategic goals
Collaborate with the technical and functional delivery teams grooming the product backlog and planning release management
Ensure all Salesforce solutions maintain data integrity by recognizing established systems of record and collaborating with the appropriate product management teams
Oversee change management, training requirements and communication plans
Oversee the governance process for Salesforce changes, ensuring compliance, scalability, and alignment with enterprise architecture
Stay current on Salesforce releases, features, and best practices to guide innovation
Monitor platform performance, user feedback, and analytics to inform continuous improvement