IT Director Quality Engineering

Randolph Brooks Federal Credit Union•San Antonio, TX

7d•Hybrid

About The Position

Randolph-Brooks Federal Credit Union is seeking an experienced IT Director Quality Engineering to lead a centralized Quality Engineering function across the organization’s application portfolio. The role establishes enterprise quality strategies, governance standards, testing practices, automation frameworks, and metrics to improve software delivery outcomes and reduce operational risk and production defects. The director partners with Application Development, Product, Architecture, Infrastructure, Security, and Business teams to embed quality throughout the software development lifecycle and support modernization and digital transformation. The position can follow a hybrid schedule (remote and onsite) after a training period, whose duration may vary. Training takes place at the RBFCU Administrative Service Center in Live Oak, Texas. Working from home requires a reliable internet provider, the ability to connect directly to the modem by Ethernet, and a safe, suitable, distraction-free workspace. RBFCU provides an Ethernet cable.

Requirements

Bachelor’s degree in computer engineering or a related field, or four years of job-related experience in lieu of a bachelor’s degree.
At least 12 years of progressive experience in Quality Assurance, Quality Engineering, Software Testing, or Technology Delivery.
At least 5 years in a leadership role managing Quality Engineering, test automation, or software delivery teams.
At least 3 years’ experience in a business specialty relevant to financial institution operations, such as Lending, Finance, Audit, or Member Service; alternatively, an appropriate combination of education and experience in an IT- or business-related field.
Knowledge of document management systems, document imaging software, and image capture technology.
Ability to sort and analyze data.
Skills in installing hardware and software, performing diagnostic system tests, project management, process improvement, and logical problem solving.
Ability to communicate effectively verbally and in writing and establish and maintain effective working relationships with RBFCU employees.
For remote work, reliable home internet access, ability to hard-wire a connection directly to the modem, and a safe, suitable, distraction-free home workspace.

Responsibilities

Develop and execute the enterprise Quality Engineering vision, strategy, and roadmap.
Establish a centralized Quality Engineering organization supporting all application teams.
Define quality governance, standards, policies, and quality gates across the software development lifecycle.
Build and develop high-performing Quality Engineering teams and leadership capabilities; foster accountability, innovation, continuous improvement, and engineering excellence.
Implement standardized functional, integration, regression, performance, security, and user acceptance testing methodologies.
Drive adoption of automated testing frameworks and continuous testing practices; establish test environments, tools, and quality platforms for modern delivery practices.
Embed quality considerations in Agile, DevOps, and CI/CD processes.
Lead quality planning for major platform upgrades, integrations, and enterprise initiatives.
Define and monitor key quality metrics and develop executive dashboards and reporting for technology and business leadership.
Establish enterprise test automation and Quality Engineering frameworks, and drive efficiencies through automation and AI-enabled testing capabilities.
Partner with business and technology leadership to align Quality Engineering with enterprise objectives, regulatory requirements, operational excellence, and RBFCU’s long-term growth strategy.
Perform other duties as assigned; essential functions and responsibilities may change or new ones may be assigned at any time with or without notice.