IT Desktop Support Technician

TEKsystems•Ann Arbor, MI

4d•$18 - $21•Onsite

About The Position

This opportunity is for an IT Desktop Support Technician role with a TEKsystems client looking to hire multiple qualified candidates to support their IT department's Desktop Support team. It's described as a great opportunity for someone to get their foot in the door with a local enterprise company, grow their skills within IT Support, and advance their careers within IT. The role is suitable for individuals with some experience, those transferring an internship or IT degree, or any level of IT support individual looking to grow within the company.

Requirements

Previous Helpdesk or Desktop Support or PC Technician experience is preferred.
CompTIA Certifications are desirable for this role.

Nice To Haves

IT certifications are desirable for this role.
CompTIA Certifications are desirable for this role.

Responsibilities

Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
Swap out laptops/desktops and deploy Windows 10/11.
Re-image Windows 11 onto machines from Windows 10.
Assist all users with any logged IT-related incidents when called upon.
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
Accurately record, update, and document requests using the IT service desk system.
Install and configure new IT equipment.
Resolve incidents and upgrade different types of software and hardware.
Resolve incidents with printers, copiers, and scanners.
Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.