IT Desktop Support Technician
About The Position
The City of Tolleson is seeking a dedicated and customer-focused IT Desktop Support Technician to join our Information Technology team. This position plays a key role in supporting City staff by ensuring reliable and efficient technology operations. The IT Desktop Support Technician provides day-to-day technical assistance for City staff by supporting computers, cellular and desktop phones, software, networking, peripherals and audio-visual equipment. The technician installs, configures, maintains, and repairs technology assets; manages user accounts and access; responds to and documents service tickets and knowledge base articles; and troubleshoots hardware, software, and connectivity issues through in-person, phone, email, and remote support. Responsibilities also include supporting audio-visual systems in conference rooms, offices, and Council Chambers-conducting setup, testing, and event support for staff and elected officials, including after hours when needed. The position assists with application setup, cabling and patching tasks, technology training for employees, and coordinating repairs or equipment lifecycle needs with vendors. The technician helps maintain accurate records, orders equipment within established guidelines, and participates in on-call rotation. This role fosters inclusive working relationships, communicates clearly with users of all technical backgrounds, and performs related duties to support reliable, secure, and efficient City technology operations.
Requirements
- High school diploma or GED from an accredited institution.
- One (1) year of basic IT support experience.
- Valid Arizona driver's license.
Nice To Haves
- IT certifications (CompTIA A+, Network+, Microsoft, etc.) highly preferred.
Responsibilities
- Provides day-to-day technical assistance for City staff by supporting computers, cellular and desktop phones, software, networking, peripherals and audio-visual equipment.
- Installs, configures, maintains, and repairs technology assets.
- Manages user accounts and access.
- Responds to and documents service tickets and knowledge base articles.
- Troubleshoots hardware, software, and connectivity issues through in-person, phone, email, and remote support.
- Supports audio-visual systems in conference rooms, offices, and Council Chambers, including setup, testing, and event support for staff and elected officials, including after hours when needed.
- Assists with application setup, cabling and patching tasks, and technology training for employees.
- Coordinates repairs or equipment lifecycle needs with vendors.
- Helps maintain accurate records and orders equipment within established guidelines.
- Participates in on-call rotation.
- Fosters inclusive working relationships and communicates clearly with users of all technical backgrounds.
- Performs related duties to support reliable, secure, and efficient City technology operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
