IT Desktop Support/Customer Service Technician Tier II

DigitalOptometrics•New Hyde Park, NY

1d•Onsite

About The Position

DigitalOptometrics, a growing exciting company in the telehealth field, seeks a Desktop Support/Customer Service Technician - Tier II to join out Lake Success, New York office. This is a fully onsite position in which you will be working a mixed role providing both technical and customer support to our clients and remote employees across North America. We aren't just looking for someone with exceptional technical background, but someone with great interpersonal communication skills as well. The ideal candidate is a dynamic team-oriented individual who is capable of performing technical troubleshooting while providing excellent customer service to our customers. With Tele-optometry being new to the healthcare industry we are looking for individuals who are willing to grow our IT/customer service department and help our customers experience a new way of doing eye exams.

Requirements

Solid working knowledge of technology, operating systems, and IT infrastructure.
Ability to troubleshoot hardware and software issues with both technical and non-technical audiences.
Customer-service oriented with a proactive problem-solving attitude.
Professional written and verbal communication skills.
Strong understanding of how software and hardware interact.
Working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, and subnetting.
Knowledge with physical and structured cabling: Ethernet (Cat5e/Cat6/Cat6a), patch panels, cable runs, and termination.
Familiarity with serial connections and protocols: RS-232/RS-485, DB9/DB25 connectors, terminal Emulation and serial-to-USB adapters.
Ability to read and interpret basic network diagrams and cable maps.
Professionalism with all interactions internal and external.
Dependability with good attendance.

Nice To Haves

Previous experience or college degree in Computer Science (preferred but not required)

Responsibilities

Providing technical and customer support to clients and remote employees across North America.
Performing technical troubleshooting while providing excellent customer service.
Growing the IT/customer service department.
Helping customers experience a new way of doing eye exams.
Prioritizing, escalating, and handling issues as efficiently as possible.