IT Desktop Support Analyst

UF Health • Gainesville, FL

3d • Onsite

About The Position

Provides technical support to end-users by troubleshooting and resolving hardware, software, and network issues to ensure minimal downtime. Involves installing, configuring, and maintaining desktop computers, peripherals, and software applications while assisting users with technical problems and guiding them on IT best practices. Manages user accounts and access rights in line with organizational policies and ensures system security by monitoring and updating antivirus software. Requires documenting support activities, collaborating with IT teams to address complex issues, and performing routine system maintenance to optimize desktop performance.
This position is ideal for someone with experience in warehouse operations, supply chain processes, asset management, and IT equipment handling who enjoys both hands-on work and system administration tasks.

Requirements

• 1+ years experience providing technical support for desktop systems
• Knowledge of hardware, software, and network troubleshooting
• Experience managing user accounts and access rights
• Ability to document support activities and collaborate with IT teams
• Familiarity with antivirus software and system maintenance
• Knowledge of desktop hardware, software, and peripherals in a networked environment required
• Industry-standard technical certifications (A+, Microsoft, Asset Management, Apple) required

Nice To Haves

• Familiarity with healthcare information systems preferred
• Warehouse or supply chain experience.

Responsibilities

• Provides technical support to end users by troubleshooting hardware, software, and network issues.
• Installs, configures, and maintains desktop computers, peripherals, and software applications.
• Assists users with resolving technical problems and provides guidance on IT best practices.
• Manages user accounts and system access in accordance with organizational policies.
• Maintains system security by monitoring and updating antivirus software.
• Documents support activities and collaborate with IT teams to resolve complex issues.
• Performs routine system maintenance to ensure optimal desktop performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree