IT Desktop Support

Kelco Industries • Woodstock, IL

2d

About The Position

The IT Desktop Support position provides day-to-day technical support to employees and helps maintain reliable computer hardware, software, and related technology systems. This role troubleshoots user issues, completes assigned IT support requests, assists with equipment setup and maintenance, and provides responsive customer service to employees across Kelco.

Requirements

• High school diploma or equivalent required
• Working knowledge of Windows operating systems, Microsoft Office/Microsoft 365, computer hardware, peripherals, and basic networking concepts.
• Ability to troubleshoot technical issues independently and determine when escalation is appropriate.
• Ability to communicate effectively with both technical and non-technical employees.

Nice To Haves

• Associate degree or technical training in Information Technology, Computer Science, or a related field preferred.
• Previous experience providing desktop, help desk, or end-user technical support preferred.
• Experience working with an IT ticketing system preferred.

Responsibilities

• Provide technical support and troubleshooting for desktops, laptops, printers, peripherals, software, and basic network connectivity issues.
• Install, configure, maintain, and replace computers, software, and other IT equipment.
• Respond to and complete assigned IT support tickets in a timely and professional manner, escalating complex issues as needed.
• Support Microsoft Windows operating systems, Microsoft Office/Microsoft 365 applications, ERP, user accounts, access, and general technology needs.
• Set up computers, accounts, and equipment for new employees and assist with equipment changes and employee departures.
• Perform routine maintenance to support the reliability, security, and performance of company IT equipment and systems.
• Maintain accurate records of IT equipment, assignments, repairs, replacements, and other technology assets.
• Provide courteous and responsive technical assistance to employees while following established IT security and confidentiality practices.
• Assist with IT projects, system upgrades, implementations, and other IT-related responsibilities as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED