IT Desktop Support Analyst

TreeHouse Foods • Manawa, WI

2d • $63,500 - $95,300 • Onsite

About The Position

We are seeking an IT Desktop Support Analyst to provide hands-on technology support at our Manawa, WI, manufacturing facility. The IT Desktop Support Analyst provides direct, hands-on Information Technology support for assigned corporate, plant, or warehouse locations. This role focuses on client-side computing, plant systems support, hardware and software troubleshooting, and maintaining a high level of customer service. The position serves as a key point of contact for IT-related issues while collaborating with cross-functional IT and business teams to maintain system reliability, security, and operational continuity.

Requirements

• Associate’s degree or higher in Information Technology or a related field
• Minimum of six years of broad-based experience in computer and network support within a Microsoft environment
• Proficiency with Microsoft Office and Microsoft workstation operating systems
• Experience supporting Windows-based domains (W2K/W2K3 or newer environments)
• Strong knowledge of current technology trends and best practices
• Demonstrated ability to troubleshoot and resolve technical issues in a fast-paced environment
• Strong communication and customer service skills

Responsibilities

• Providing day-to-day IT support for hardware, software, and network-related issues
• Troubleshooting and resolving technical issues to minimize downtime and maintain productivity
• Supporting plant systems, including working with external vendors when needed
• Managing site-level incidents and serving as an escalation point for complex issues
• Ensuring cybersecurity compliance through system updates, patching, and maintenance
• Configuring and deploying equipment for new hires and onboarding activities
• Maintaining accurate hardware inventory and managing equipment lifecycle
• Collaborating with IT and business partners to improve processes and system performance
• Documenting systems, processes, and resolutions to support ongoing operations
• Work is performed in a manufacturing environment with both office and plant floor interaction

Benefits

• Competitive compensation and benefits program with no waiting period
• 401(k) program with 5% employer match and 100% vesting as soon as you enroll
• Comprehensive paid time off opportunities, including immediate access to four weeks of vacation, five sick days, parental leave and 11 company holidays (including two floating holidays)
• Paid training, tuition reimbursement and a robust educational platform – DevelopU – with more than 10,000 free courses
• Access to our wellness and employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree