IT Desktop Engineering Intern
About The Position
Leidos is seeking an intern to assist its IT desktop engineering team within the Department of Justice IT Portfolio. The portfolio provides IT services, engineering, and technical support, including managed IT services, service desk and deskside support, workstation and server engineering and maintenance, security, managed print services, ITSM, infrastructure, Agile development, and end-user support. The desktop engineering team supports, manages, upgrades, and configures IT infrastructure tools used by customers. Its work includes packaging workstation software, building workstation images, testing and deploying baseline workstation patches, and providing Tier 3/Tier 4 support for workstation issues escalated by the Service Desk. The intern will assist with documenting installation steps, creating knowledge base articles, and collecting test results from users, among other activities. The role offers an opportunity to learn about IT operations while helping customers. The selected candidate should be pursuing a degree in a technical discipline such as engineering or computer science and have a broad technical background. The candidate should be able to multitask and manage numerous priorities and customers, with strong written and verbal communication skills. Remote work is optional if approved.
Requirements
- Currently enrolled in a degree program in Computer Science, Engineering, or a related field.
- U.S. citizenship required.
- Ability to obtain and maintain a public trust clearance.
- Excellent written and verbal communication skills.
- Ability to multitask and function in a quick-paced environment.
- IT skills.
- A broad technical background.
Nice To Haves
- Past experience with ATF.
- CompTIA A+ Certification.
- Experience providing IT support for law enforcement operations.
Responsibilities
- Assist the engineering team with application troubleshooting.
- Assist with software packaging, including testing and deployment.
- Help document root causes of IT issues.
- Participate in troubleshooting sessions to help resolve system issues.
- Draft technical documents to help others better understand the IT environment.
- Monitor system state of health and take action to resolve issues.
- Document installation steps, create knowledge base articles, and collect test results from users.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
