IT Desktop and Network Technician

Prudential Overall Supply•Irvine, CA

3d•Hybrid

About The Position

Prudential Overall Supply, an industry leader in uniform and textile rental services since 1932, is seeking an IT Technician – Infrastructure Support to join our Corporate IT team. This role is ideal for an IT professional who enjoys helping users, solving technical problems, and working with a variety of technologies. The IT Technician provides hands-on support for desktop systems, mobile devices, Microsoft 365 applications, and endpoint technologies while ensuring employees receive timely and effective technical assistance across multiple company locations. This is an excellent opportunity for someone looking to build their career in information technology while gaining exposure to enterprise systems, endpoint management, infrastructure support, and IT operations.

Requirements

Valid driver's license and reliable transportation.
1+ years of experience in IT support, help desk, desktop support, or a related technical support role.
Experience supporting Windows 10 and Windows 11 environments.
Familiarity with Microsoft 365 applications and services.
Basic understanding of Active Directory and user account management.
Experience troubleshooting desktops, laptops, printers, mobile devices, and related hardware.
Experience using ServiceDesk, Jira, or similar ticketing systems.
Strong troubleshooting, communication, and customer service skills.
Ability to manage multiple priorities in a fast-paced environment.
Ability to lift and transport equipment weighing up to 40 pounds.

Nice To Haves

Associate degree in Information Technology or a related field, or equivalent work experience.
CompTIA A+ or similar industry certification.
Experience with Microsoft Intune, MaaS360, or other endpoint management platforms.
Experience with hardware inventory, asset management, and equipment lifecycle tracking.
Knowledge of basic networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.

Responsibilities

Provide desk-side, remote, phone, and email support for employees across multiple company locations.
Troubleshoot and resolve hardware, software, printer, mobile device, and connectivity issues.
Support Windows 10/11 environments and Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
Install, configure, deploy, and support desktops, laptops, printers, scanners, mobile devices, and related equipment.
Perform workstation setup for new hires, office relocations, and equipment refreshes.
Support user account administration, password resets, onboarding, and offboarding activities.
Maintain accurate hardware and software inventory records and assist with equipment procurement, deployment, warranty repairs, and asset lifecycle activities.
Support endpoint management platforms such as Microsoft Intune and other mobile device management solutions.
Perform workstation patching, software updates, endpoint compliance activities, and basic security support functions.
Manage incidents and service requests through ServiceDesk, Jira, or similar ticketing systems while documenting resolutions and knowledge base articles.
Escalate complex technical issues to IT Analysts or other technical teams as appropriate.
Create and maintain user-facing documentation and support resources.
Assist with technology deployments, infrastructure projects, and other initiatives as assigned.
Travel regularly to company facilities throughout California and occasionally to other locations to provide technical support and equipment deployment.
Participate in occasional after-hours maintenance activities and support efforts as required.