IT Deskside Intern Winter 2027 - UNPAID
About The Position
The IT Deskside Intern is an unpaid internship designed to give students or recent graduates practical experience; candidates may be eligible to earn academic credit through their college or university. The intern assists Senior Technicians with onsite deskside support, primarily at EEA-IT headquarters at 100 Cambridge Street in Boston, and may be assigned to other buildings within Greater Boston as needed. Support includes helping internal customers with laptop hardware and software issues, troubleshooting conference-room audiovisual equipment, deploying hardware assets such as keyboards and monitors, and providing customer service. The internship runs from January 19, 2027, through April 2, 2027, for 10 hours per week. The position is onsite and is not eligible for hybrid work.
Requirements
- Excellent PC skills in a Windows environment.
- Intermediate-level proficiency with Microsoft Office products.
- Troubleshooting ability to resolve customer issues in a timely fashion.
- Demonstrated customer service experience.
Nice To Haves
- Familiarity with Apple mobile products.
- Eligibility to earn academic credit through a college or university.
Responsibilities
- Review help desk queues for issues.
- Visit customer desks to provide in-person assistance.
- Respond to user inquiries by phone and electronically, provide status updates, and manage and resolve work tickets through the electronic ticketing system.
- Respond to requests for audiovisual assistance in conference rooms.
- Assist Senior Technicians with preparing assets.
- Deploy assets.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
No Education Listed
