IT Deployment Technician

Shaw Industries • Cartersville, GA

2d • Onsite

About The Position

Shaw's IT Deployment team is responsible for implementing and managing the IT infrastructure used across the enterprise. This role will involve configuring and setting up new endpoint devices, supporting the break/fix process for facilities primarily in the North Georgia area, performing some network-support tasks, and assisting users with hardware/software issues both remotely and in person.
We are seeking a skilled candidate with a passion for solving real-world problems, experience implementing solutions that make a difference, and a focus on customer service. The successful candidate will be intelligent, curious, self-motivated, highly organized, and have mastery in managing competing demands in an enterprise environment. This position is full-time (40 hours/week) with the possibility of overtime hours as needed.

Requirements

• AS Degree or 3 years of equivalent experience.
• Above average problem-solving skills.
• Ability to communicate verbally and in writing clearly and concisely.
• Possess excellent organizational and time-management skills.
• Have excellent work habits, including the ability to work well and collaborate with others.
• Take initiative and honor commitments.
• Promote change in a continually improving organization.
• Valid Driver’s License

Nice To Haves

• Experience working in manufacturing/distribution environment
• Experience creating and maintaining technical knowledge base
• Familiarity with SCCM/Intune functions
• Ability to communicate with stakeholders in clear and concise manner
• Experience in troubleshooting network issues at switch/server level
• Familiarity with Service Now or another enterprise-level ITSM
• Demonstrated knowledge in the following areas: Computer Hardware (PC and Mac), Printers and peripherals, Handheld Devices (Zebra and Android), IT Support Tools, Operating Systems (Windows, iOS, MAC, Android), Microsoft Office family of products (M365), Networking devices (servers, routers, switches, etc.)

Responsibilities

• Configure and set up new computer devices, including desktops, laptops, servers, printers, and industrial devices.
• Support the break/fix process for Shaw facilities remotely and in person.
• Provide end user support for PCs, tablets, printers, networks, cabling, telecommunications, handhelds, and other devices/equipment.
• Assist with the installation and removal of servers.
• Support video conferencing systems and presentation tools (cables, basic set-up).
• Participate in departmental projects.
• Contribute to training and knowledge base documents.
• Perform basic network administration functions (such as DHCP/DNS changes).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree