IT Deployment Support Technician

James Services Inc.•San Francisco, CA

1d•Onsite

About The Position

This role provides essential IT support, focusing on executive "white glove" service and AV system operation for all-hands meetings at the San Francisco headquarters. The position requires daily availability from 8 AM to 12 PM, totaling 20 hours per week. The technician will be responsible for distributing new hire laptops, performing onsite troubleshooting, and directly supporting executives with access to tools like Okta, Jira, Slack, and Google Workspace. The company is a software/tech firm in San Francisco with a business casual dress code.

Requirements

Minimum availability daily from 8 AM to 12 PM (20 hours per week).
Experience supporting AV technology, including cameras, microphones, and switchers.
Background in supporting executive-level technology needs.
Familiarity with Okta, Jira, Slack, and Google Workspace administration.
Ability to provide "white glove" service to C-level executives.

Nice To Haves

Experience in a software/tech company environment.

Responsibilities

Provide executive "white glove" support, including assistance with the AV system for all-hands meetings.
Operate and manage the AV setup for all-hands meetings, which includes cameras, microphones, and a switcher.
Support multiple All-Hands meetings with different divisions throughout the engagement.
Handle the distribution of new hire laptops.
Perform onsite troubleshooting.
Grant and manage access to Okta, Jira, Slack, and Google Workspace for executives and staff.
Provide continuous updates to the CEO, even if issues are not yet resolved.