IT Department Operations Analyst

UT Southwestern Medical Center • Dallas, TX

2d • Onsite

About The Position

Works under supervision of Operations Manager to support the analysis and ongoing monitoring of business processes and systems, helping to determine optimum operational levels and solutions to maximize efficiency. The Department Operations Analyst will provide IR operational support by coordinating administrative, technical, and process-driven activities to keep daily operations running smoothly. Analyze IR workflows and recommend improvements to efficiency, compliance, consistency, and service delivery, serving as liaison between department leadership, IR, finance, and central administrative teams. Coordinate department computer hardware procurement; review and validate requests; obtain quotes; place orders; track delivery; and ensure compliance with Internal Medicine, IT, security, approval, and budget standards. Advise faculty and staff on role-appropriate hardware. Manage IT assets by maintaining inventories, tracking asset lifecycles, reassignments, recovery, refresh, and retirement in accordance with institutional and data protection policies. Prepare inventory and procurement reports, document standard operating procedures, and maintain records supporting transparency and continuity.

Requirements

• Bachelor's Degree in Business, management information systems, or related field
• 1 year of applicable experience
• Proficiency in MS Word, Excel, and Visio
• Experience may be considered in lieu of degree.

Nice To Haves

• Experience in business operations, analysis or information systems

Responsibilities

• Analyzes and coordinates approval of departmental contracts for goods and services to ensure: (a) compliance with University and departmental policies and procedures; (b) thorough record-keeping; and (c) that business terms and conditions support favorable outcomes for the University.
• Monitors departmental activities against multi-year strategic sourcing plan; recommends timelines for RFPs; assists departmental leadership with development of sourcing intake documents, including detailed scopes of work and comprehensive bidder questionnaires.
• Develops and analyzes operational reports from the department's project management and/or request tracking system(s).
• Monitors and tests existing operations activities processes to ensure completeness of the system of internal controls.
• Documents business processes, identifies and presents operational process improvement opportunities to supervisor.
• Develops, tests, and documents business improvement plans. Supports implementation.
• Manages library of departmental standard operating procedures, which will include testing, completion of or coordination of updates, and creation of new SOPs to close gaps in documentation.
• Creates and/or updates operational communications plans and training documentation.
• Assists with coordinating multiple projects concurrently.
• Assists or completes data collection, aggregation, and analysis.
• Performs other duties as assigned.
• Coordinate department computer hardware procurement; review and validate requests; obtain quotes; place orders; track delivery; and ensure compliance with Internal Medicine, IT, security, approval, and budget standards.
• Advise faculty and staff on role-appropriate hardware.
• Manage IT assets by maintaining inventories, tracking asset lifecycles, reassignments, recovery, refresh, and retirement in accordance with institutional and data protection policies.
• Prepare inventory and procurement reports, document standard operating procedures, and maintain records supporting transparency and continuity.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100%25 coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level