IT Delivery Manager - Pharmacy Core Retail Systems

Publix•Lakeland, FL

4d•Hybrid

About The Position

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 260,000+ associates across 8 states. From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level—internships through technical leadership. Join a company consistently ranked among Fortune’s “100 Best Companies to Work For” and help us build more than great subs—build the future of technology at Publix. The Pharmacy Core Retail Systems team is seeking a results-driven servant leader to manage a team of talented analysts, software engineers, and quality assurance professionals who support the mission-critical technology used by Publix retail pharmacies. In this role, you will lead the development, enhancement, implementation, and 24/7 tier 3 support of pharmacy management systems, pharmacy IVR systems, retail pharmacy workstation peripherals, and related integrations that enable efficient, accurate, and compliant pharmacy operations. You will partner closely with Pharmacy business areas, Technology teams, Architecture, Telecommunications, external vendors, and store support teams to deliver reliable solutions that improve pharmacy workflows, reduce operational friction, support regulatory requirements, and advance strategic modernization efforts.

Requirements

Bachelor’s degree in computer science, Business, or a related analytical field, or equivalent work experience
8+ years of IT experience with large-scale enterprise solutions
5+ years in a leadership role, including IT project management, leading complex cross-functional projects from planning through implementation, resource analysis and allocation, and leading high-performing multidisciplinary software delivery teams
5+ years developing, implementing, enhancing, or supporting enterprise applications using modern architectures, integration patterns, and database technologies
5+ years of experience delivering effective technology solutions to complex business challenges
5+ years of experience supporting enterprise applications in a 24/7 environment; willingness to engage in extended or off-hours work unexpectedly when critical issues arise
Strong analytical, problem-solving, decision-making, and conceptual skills
Ability to communicate clearly and professionally, both verbally and in writing, with all levels of management, technical teams, vendors, and non-technical business partners
Experience with resource management, team dynamics, team building concepts, associate development, and human resources policies and practices
Basic financial management and budgeting skills
High degree of confidentiality, maturity, self-motivation, commitment, integrity, and sound judgment
Enthusiasm, initiative, pride in work, and commitment to Publix and our Mission

Nice To Haves

10+ years IT experience developing, maintaining, or supporting large-scale integrated enterprise solutions
5+ years of experience developing, configuring, implementing, or supporting high-volume, mission-critical applications within a 24/7 environment
Experience with pharmacy systems, retail pharmacy workflows, prescription processing, regulatory requirements, or healthcare technology solutions
Experience with pharmacy management systems, IVR platforms, prescription insurance interfaces, controlled substance prescription monitoring programs, and electronic prescription processes
Experience managing vendor relationships and product support with third-party healthcare technology or pharmacy software providers
Experience supporting Oracle databases, Unix or Linux environments, batch processing, middleware, APIs, web services, or application integrations
Experience leading system upgrades, release planning, production implementations, stabilization activities, and coordinated change management across multiple teams
Experience delivering solutions that support HIPAA, PHI, SOX, PCI, pharmacy compliance, or other security and regulatory requirements

Responsibilities

Lead the development, delivery, enhancement, and 24/7 tier 3 system support of the Pharmacy Core Retail Systems technology portfolio.
Manage, upgrade, and support the pharmacy management system, including retail pharmacy workflows, third-party interfaces, and regulatory and compliance-driven changes.
Oversee pharmacy IVR systems, centralized IVR configuration, and reporting.
Coordinate support for retail pharmacy peripherals, patch testing, store openings and closings, pharmacy lab management, and retail package deployment processes.
Lead initiatives involving key pharmacy integrations and interfaces, including electronic prescription processing, regulated product sales tracking, retail alerting, and point-of-sale integration.
Partner with external software and healthcare technology vendors to manage product roadmaps, defects, enhancements, support escalations, and vendor-provided technology solutions.
Collaborate with business partners, product owners, architecture, security, compliance, and delivery teams to produce and prioritize the product backlog and ensure solutions align with business objectives and Technology standards.
Plan and manage team projects, including scope, estimates, resource allocation, milestones, budget, risks, dependencies, and executive-level status communication.
Provide oversight of application support processes to ensure timely incident resolution, appropriate escalation, clear communication, and effective monitoring of production environments.
Perform human resource management duties, including hiring, training, performance evaluations and improvement plans, career counseling, pay reviews, promotions, terminations, and work prioritization for assigned associates.
Foster a collaborative, inclusive, and high-performing team environment that promotes associate engagement, development, accountability, and continuous improvement.
Contribute to departmental processes, key performance indicators, measurement reporting, and continuous improvement practices that improve delivery quality and operational reliability.