IT Data Technologist - Facilities Services - UTK

University of Tennessee • Knoxville, TN

3h • Onsite

About The Position

The IT Data Technologist supports and improves the technology systems, applications, and data resources used within Facilities Services at the University of Tennessee, Knoxville. The role ensures reliable application performance, accurate and meaningful data reporting, and effective technical support for end users. It helps improve efficiency, service delivery, and continuous improvement by maintaining system functionality, analyzing operational data, assisting with technology improvements, and supporting enterprise platforms such as Oracle Fusion Cloud, TDX, Kahua, and SCADA/BAS systems.

The position collects and analyzes data; develops reports and dashboards; maintains data quality and reporting standards; and identifies opportunities to improve processes and resource use. It also administers and supports departmental applications and operational technologies, troubleshoots issues, manages system access, and assists with upgrades, testing, integrations, deployments, and technology projects. The role designs and maintains data integration processes, scripts, automated workflows, data collection systems, warehouses, lake houses, and cloud data platforms.

The IT Data Technologist provides customer service, technical support, training, and documentation for Facilities Services staff. This includes maintaining procedures and user guides, conducting individual and group instruction, supporting technology adoption, and collaborating with departmental stakeholders, vendors, supervisors, and technical teams on system improvements and service enhancements.

This is an on-site position at the University of Tennessee’s Knoxville campus. Facilities Services supports more than 300 facilities and utility systems and provides around-the-clock departmental coverage; the posting does not specify this role’s work schedule.

Requirements

• Associate’s degree or vocational/technical training and at least 3 years of professional experience in at least two of the following areas: data analysis, data warehousing, data visualization, application development, business intelligence, enterprise application support, statistical programming, or data preparation.
• Knowledge of data analysis principles, reporting methods, and data management practices used for operational and strategic decision-making.
• Skill in troubleshooting, supporting, and administering enterprise applications, software systems, and end-user technologies.
• Ability to analyze complex information, identify trends or discrepancies, and develop practical recommendations for process improvement and operational efficiency.
• Skill in developing documentation and training materials and delivering end-user instruction for technology systems and business processes.
• Ability to communicate effectively, provide professional customer service, and collaborate with technical staff, vendors, leadership, and end users.
• Knowledge of IT standards, security practices, system access controls, and applicable policies and procedures for enterprise systems and data management.
• Proficiency in data analysis tools and programming languages such as SQL, Python, or R.
• Experience with data visualization tools such as Tableau or Power BI.
• Solid understanding of AI and machine learning and ability to engineer AI prompts.
• Valid driver’s license.
• Must be legally authorized to work in the United States on a full-time basis without current or future need for employment-based visa sponsorship.

Nice To Haves

• Bachelor’s degree in Information Systems, Computer Science, Data Analytics, Business Administration, or a related field.
• A bachelor’s degree plus 3 years of relevant experience; or an associate’s degree plus 5–7 years of directly related experience; or a combination of education, certifications, and progressively responsible experience demonstrating comparable competency.

Responsibilities

• Collect, validate, maintain, and analyze data from Facilities Services systems to support operational and strategic decisions.
• Develop and distribute reports, dashboards, and data visualizations for leadership and departmental stakeholders.
• Monitor data quality, resolve discrepancies, and maintain reporting standards, documentation, and consistency across systems.
• Use data analysis to identify trends and opportunities for process improvement, operational efficiency, and resource optimization.
• Collaborate with staff, vendors, and technical teams on reporting tools, system integrations, application enhancements, and continuous improvement initiatives.
• Design, develop, and maintain ETL processes to extract, transform, and load data from multiple sources for analysis and reporting.
• Develop and maintain scripts and automated workflows for data collection, processing, and preparation.
• Administer, configure, maintain, and support Facilities Services enterprise applications and technology platforms, including Oracle Fusion Cloud, TDX, Kahua, and SCADA/BAS systems.
• Troubleshoot and resolve application, software, system-access, and end-user support issues while providing responsive customer service.
• Manage user accounts, permissions, security roles, and system access in accordance with university policies and security standards.
• Assist with system upgrades, testing, deployments, integrations, and small-scale technology projects.
• Collaborate with supervisors, technical staff, vendors, and departmental stakeholders to evaluate improvements, recommend technology solutions, and support continuous improvement.
• Design, build, and maintain systems for data collection, storage, and accessibility.
• Design, build, and maintain data warehouses, lake houses, and cloud data platforms for scalable, secure analytics and reporting.
• Address staff technology, application, and process-related questions and issues; document procedures, track support requests, and support timely resolution.
• Create user guidance, communicate system updates, and assist end users with technology adoption.
• Identify workflow, customer-experience, and operational-efficiency improvements through feedback, process evaluation, and stakeholder collaboration.
• Support process standardization, service enhancements, and alignment with departmental goals and best practices.
• Develop, maintain, and update user guides, standard operating procedures, process documentation, and training materials.
• Provide end-user training and functional support for departmental technologies, applications, and reporting tools.
• Support staff onboarding and ongoing education through one-on-one instruction, group training, and system demonstrations.
• Document system changes, workflows, reporting standards, and technical procedures to support consistency and operational continuity.
• Collaborate with stakeholders and technical staff to identify training needs, improve user understanding, and support technology adoption and process improvement.

Benefits

• Employees have access to career development and coaching, continued education, and development and training opportunities.
• The university describes its employee values as focusing on work-life balance, compensation, and innovation leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree