IT Data Systems Manager

Neighborhood House•Portland, OR

13d•Onsite

About The Position

Neighborhood House is a non-profit agency providing social services for children, families, seniors, and people experiencing food and housing insecurity. We have been engaging in anti-poverty work for 120 years, offering a safety net to ensure that our community has the support they need to thrive. POSITION SUMMARY The IT Data Systems Manager leads the organization’s IT function and aligns technology and data systems with organizational needs in a mission-driven nonprofit environment. The position supervises the IT Field Support Specialist and oversees the administration, support, security, and continuous improvement of technology systems and data platforms. This role ensures reliable IT operations, responsive staff support, consistent and accessible data practices, secure handling of sensitive information, and efficient business processes. The IT Data Systems Manager leads organization-wide mapping of how data is entered, stored, accessed, and reported. In partnership with departments, the position designs new systems and maintains and improves existing ones to establish consistent, accessible data practices aligned with organizational needs. Reporting to the Finance Director, the IT Data Systems Manager supervises the IT Field Support Specialist and provides backup coverage for end-user support, training, and equipment management.

Requirements

Strong supervisory skills
Strong customer service skills
Ability to work cross-departmentally, centralizing and standardizing IT planning, implementation and use
Strong experience with Microsoft 365, including SharePoint and data/file management
Working knowledge of relational databases, including basic query and report design
Understanding of IT and data security principles and best practices
Excellent troubleshooting and problem-solving skills
Ability to communicate technical concepts to non-technical users and provide end-user training
Strong organizational and documentation skills
Experience managing SharePoint sites and document libraries
Minimum of four (4) years of experience in data systems design, administration or related role
Minimum of two (2) years supervisory experience
Associate or Bachelor’s degree in IT, Information Systems, or related field (or equivalent experience)

Nice To Haves

Experience with system integrations or APIs
Experience in nonprofit environments
Experience with Power BI or similar reporting tools
Project coordination experience supporting data or systems initiatives
Microsoft Power BI Data Analyst (PL-300) or similar certification
CompTIA Data+ or equivalent certification
SQL or database-related certification

Responsibilities

Supervise the Remote Desktop Support Specialist, including weekly check-ins, oversight of recurring responsibilities and special projects, and support for training and professional development.
Oversee the annual performance review and goal setting process for direct reports.
Oversee centralized equipment budgeting and inventory management.
Oversee management of the ticketing system.
Act as a backup to the Remote Desktop Support Specialist to assure business continuity.
Partner with department leaders to centralize IT budgeting, purchasing, deployment of hardware and software, and inventory management.
Manage IT budgeting for special projects.
Lead IT projects from requirements gathering and planning through implementation, stakeholder communication, and post-launch evaluation.
Ensure stakeholder engagement in new projects.
Perform annual, formal needs assessments with key stakeholders.
Lead the annual customer satisfaction survey with key stakeholders, communicate findings, and oversee the response plan.
Manage the administration, quality, integrity, and continuous improvement of organizational data systems.
Support reporting needs across departments.
Identify opportunities to improve data workflows and accessibility.
Design and implement new data systems; improve existing systems.
Oversee file management systems, and policies and procedures.
Implement and support security best practices (MFA, conditional access, data protection).
Monitor for suspicious activity and respond to security incidents.
Support compliance with applicable regulations (e.g., HIPAA, if applicable).
Coordinate with external IT vendors and service providers.
Assist in evaluating and implementing new technologies.
Support IT data projects of varying scope and complexity.
Maintain clear documentation of systems, processes, and configurations (including organizational data flow model).
Provide training and guidance to staff on systems and best practices.
Contribute to the development of internal IT policies and procedures.