IT Business Systems Manager

Crenlo Engineered Cabs•Bentonville, AR

1d•Hybrid

About The Position

The IT Business Systems Manager leads Crenlo's business systems, data, and analytics function. This is a player-coach role: the Manager leads a team of business systems, data engineering, and Oracle resources, stays hands-on in the technical work, and serves as the main business interface for our enterprise platforms. The role owns Oracle EBS (including OCI and the database environment), Power BI, Microsoft Fabric, our EDI platforms, and the business systems side of Crenlo's AI program, including Anthropic Claude and the MCP connectors that link Claude to our enterprise systems. Working alongside other IT Managers, this role makes sure our systems and data are ready for AI and deliver measurable results for the business.

Requirements

Proven ability to lead and develop a team while staying hands-on with technical delivery
Strong hands-on skills in Power BI, Microsoft Fabric, SQL, and DAX, with a solid grasp of data engineering standards
Working knowledge of Python for data engineering, automation, and AI integrations
Working knowledge of Oracle EBS architecture, OCI/database administration, SQL Server, and Linux server administration
Working knowledge of CRM and PLM platforms, preferably Salesforce and Propel
Working knowledge of X12 EDI standards and platforms such as OpenText and Orderful
Hands-on experience with generative AI tools, preferably Anthropic Claude, and an understanding of the Model Context Protocol (MCP), APIs, and connecting AI to enterprise data
Strong business analysis skills, with the ability to translate business processes into system, data, and AI requirements
Excellent communication skills with technical teams, business users, and executives
Experience with data governance, security, and documentation standards
Project management skills and the ability to balance competing priorities
Problem solver who gets to the root cause, with change management and training skills to drive adoption
Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field; or equivalent related work experience
Experience working with ERP and business intelligence platforms, including Oracle EBS and Power BI or Microsoft Fabric
Demonstrated experience leading people, contract resources, and cross-functional teams, and managing vendors and contracts
Hands-on experience with AI platforms, LLM integrations, or MCP connectors; Anthropic Claude experience strongly preferred
Experience managing EDI platforms and trading partner integrations with OEM customers and suppliers
Hands-on Python experience for data engineering, AI integrations, and MCP connector development
Experience with Oracle Cloud Infrastructure (OCI) or database administration a plus

Nice To Haves

Oracle, Microsoft Fabric, or Power BI certifications preferred
manufacturing or industrial experience a plus

Responsibilities

Lead, coach, and develop a team of business systems, data engineering, and Oracle resources, including employees and contract staff; set priorities, assign work, and hold the team to clear standards
Stay hands-on as a player-coach, personally building and troubleshooting technical work, including SQL, DAX, and Python, alongside the team
Serve as the main business interface for enterprise systems, partnering with finance, operations, supply chain, and plant leadership to set priorities and deliver results
Own the Power BI and Microsoft Fabric environment, including semantic models, dataflows, pipelines, and data engineering and reporting standards
Manage the Oracle EBS environment and the underlying OCI and database platform, working with Oracle Engineering and external partners on performance, patching, and platform health
Manage Crenlo's EDI platforms, including OpenText, Orderful, and customer-side EDI systems, so X12 transactions (830/850/856/810 and others) flow reliably between trading partners and Oracle EBS; lead trading partner onboarding, mapping changes, and error resolution
Oversee the SQL Server and Linux infrastructure that supports business systems, including servers, databases, and scheduled jobs, working with IT Operations as needed
Support Salesforce CRM and Propel PLM, including their integrations with Anthropic, Oracle EBS and other business systems
Manage vendor and contract relationships for business systems, including OpenText, Orderful, Oracle, and Infosight; coordinate support, hold vendors to service levels, and manage renewals
Own the business systems side of Crenlo's AI program, including Anthropic Claude and the MCP connectors that link Claude to Oracle EBS, Microsoft Fabric, Power BI, and other enterprise systems
Build, test, and maintain MCP connectors and the data access behind them, working with the AI and Security Administrator on security, access controls, and governance
Partner with leaderhip to identify, prioritize, and deliver AI automation of business processes, bringing business needs forward from the departments
Manage data quality, governance, and documentation so our data is trusted and ready for AI
Plan and manage projects for Oracle enhancements, analytics builds, data platform improvements, and AI integrations, tracking KPIs on performance, adoption, and business outcomes
Lead training and change management for new reporting, system, and AI capabilities