IT Data Systems Manager
About The Position
The IT Data Systems Manager leads the organization’s IT function and aligns technology and data systems with organizational needs in a mission-driven nonprofit environment. The position supervises the IT Field Support Specialist and oversees the administration, support, security, and continuous improvement of technology systems and data platforms. This role ensures reliable IT operations, responsive staff support, consistent and accessible data practices, secure handling of sensitive information, and efficient business processes. The IT Data Systems Manager leads organization-wide mapping of how data is entered, stored, accessed, and reported. In partnership with departments, the position designs new systems and maintains and improves existing ones to establish consistent, accessible data practices aligned with organizational needs. Reporting to the Finance Director, the IT Data Systems Manager supervises the IT Field Support Specialist and provides backup coverage for end-user support, training, and equipment management.
Requirements
- Strong supervisory skills
- Strong customer service skills
- Ability to work cross-departmentally, centralizing and standardizing IT planning, implementation and use
- Strong experience with Microsoft 365, including SharePoint and data/file management
- Working knowledge of relational databases, including basic query and report design
- Understanding of IT and data security principles and best practices
- Excellent troubleshooting and problem-solving skills
- Ability to communicate technical concepts to non-technical users and provide end-user training
- Strong organizational and documentation skills
- Experience managing SharePoint sites and document libraries
- Minimum of four (4) years of experience in data systems design, administration or related role
- Minimum of two (2) years supervisory experience
- Associate or Bachelor’s degree in IT, Information Systems, or related field (or equivalent experience)
Nice To Haves
- Experience with system integrations or APIs
- Experience in nonprofit environments
- Experience with Power BI or similar reporting tools
- Project coordination experience supporting data or systems initiatives
- Bachelor’s degree in a related field
- Microsoft Power BI Data Analyst (PL-300) or similar certification
- CompTIA Data+ or equivalent certification
- SQL or database-related certification
Responsibilities
- Supervise the IT Field Support Specialist, including conducting weekly check-ins, overseeing recurring responsibilities and special projects, supporting training and professional development, stakeholder communication, and annual performance reviews.
- Oversee centralized equipment budgeting and inventory management.
- Oversee management of the ticketing system.
- Act as a backup to the IT Field Support Specialist to assure business continuity.
- Partner with department leaders to centralize IT budgeting, purchasing, deployment of hardware and software, and inventory management.
- Manage IT budgeting for special projects.
- Lead IT projects from requirements gathering and planning through implementation, stakeholder communication, and post-launch evaluation.
- Ensure stakeholder engagement in new projects.
- Perform annual, formal needs assessments with key stakeholders.
- Lead the annual customer satisfaction survey with key stakeholders, communicate findings, and oversee the response plan.
- Manage the administration, quality, integrity, and continuous improvement of organizational data systems.
- Support reporting needs across departments.
- Identify opportunities to improve data workflows and accessibility.
- Design and implement new data systems; improve existing systems.
- Oversee file management systems, and policies and procedures.
- Implement and support security best practices (MFA, conditional access, data protection).
- Monitor for suspicious activity and respond to security incidents.
- Support compliance with applicable regulations (e.g., HIPAA, if applicable).
- Coordinate with external IT vendors and service providers.
- Assist in evaluating and implementing new technologies.
- Support IT data projects of varying scope and complexity.
- Maintain clear documentation of systems, processes, and configurations (including organizational data flow model).
- Provide training and guidance to staff on systems and best practices.
- Contribute to the development of internal IT policies and procedures.
- Directly supervise the IT Field Support Specialist, including performance management, goal setting, professional development, workload oversight, and service quality.
- Oversee organization-wide IT policies, procedures, and equipment-use standards.
- Provide technical guidance to internal committees and cross-functional teams responsible for technology planning and governance.
Benefits
- 26 days of PTO (increases with tenure) per year
- 12 paid holidays per year
- Kaiser health, vision, and dental insurance with low employee premiums
- 403b retirement plan
- Company-paid life insurance
- Voluntary life, long-term disability, accident, and critical illness insurance
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP) with free counseling
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
