IT Customer Support & Technical Services Analyst I
ProMedica Shared Services•Toledo, OH
•Onsite
About The Position
As the IT Analyst for Customer Support and Technical Services, you will provide support to the ProMedica user community by resolving incidents and problems with PCs, laptops, printers, and other peripherals by working with users over the phone, through remote access or in person. You will assist with escalated ticket issues and recognize trends with system-wide impact and create PRB tickets. You will activate Directory user and device administration and enter/complete standard, security, and purchase requests.
Requirements
- Associate's Degree, technical certification or equivalent experience in providing end user technical support.
- 1 year of experience
- A+ certification
Responsibilities
- Provide support to the ProMedica user community by resolving incidents and problems with PCs, laptops, printers, and other peripherals by working with users over the phone, through remote access or in person.
- Assist with escalated ticket issues.
- Recognize trends with system-wide impact and create PRB tickets.
- Activate Directory user and device administration.
- Enter/complete standard, security, and purchase requests.
Benefits
- Flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
