IT Customer Support Supervisor

MI Technical Solutions•Chesapeake, VA

1d•$65,000 - $85,000•Onsite

About The Position

MI Technical Solutions is seeking an experienced IT Customer Support Supervisor to provide a full range of IT asset support. The Supervisor will be responsible for the daily Service Desk operational processes for Access, Change, Event, Incident, Knowledge, and Request Management. Prior Military experience strongly preferred.

Requirements

Current DOD secret security clearance isrequiredto qualify
Minimum of current CompTIA Security + Continuing Education (CE)required
Recent IT experience (5 years preferred)
SharePoint versions 2007, 2010, and 2013 experience (preferred)

Nice To Haves

Prior Military experience strongly preferred
Bachelor’s degree in IT,ComputerScience, or a related field(preferred)

Responsibilities

Immediate Supervision of the IT Service Desk team (3-5analyst), their supported services, and functions.
Assist the IT department head with leading and training ITstaff
Providing Level-2/3 support and troubleshooting to resolve issues.
System installation; defining, documenting, and enforcing system standards.
Configuring and installing various telecommunication and laptop devices and services (e.g., printers, VPN, QoS).
Conducting testing of systems after software pushes
Monitoring performance; troubleshooting network problems andoutages;
Coordinatingupgrades;
Performing network maintenance and system upgrades including service packs, patches, hotfixesand security configurations.
Mobile device (IOS/Android) Support Specialist.
Provide in person or online End-User training for Office, IOS, and Windowssystems
Set up VTC and teleconference meetings for users and provide immediate technicalassistanceifrequired
Manage Command SharePoint site versions 2007, 2010, and 2013.
Use JavaScript to create Stop Light Performance Indicators for on time and overdue correspondence and tasks.
Submit Tier II & Tier III level tickets to Navy 311regardingtechnical questions and coordinate potential solutions whileacquiringthe knowledge for future reference.
ACTR (Assistant CustomerTaskingRepresentative) -Manage NIPR/SIPR/Developer account creation, CLIN 23 software transfers, legacy software/device installations, software/hardware procurement orders, and MAC ticket submissions
FsAST Administrator -Govern NIPR/SIPR account provisioning, license transfers, custom attribute assignments, entitlement, and license change requests, NVD/NVR assignments, device secure space management, and mobility administration
Trusted Agent – Registration Authority (TA-RA) - Authorized identity verification and cryptographiccredentialbinding
PureBred Agent & NACSEA Telecom POC – Manage mobile device credentialing (PureBred) andserveas the primary telecom point of contact for NAV