IT Customer Support II

Tallgrass•Lakewood, CO

6d•$27 - $42

About The Position

Provides support to end users for computer, application, system, device, access and hardware issues. Identifies researches and resolves technical problems of moderate complexity. Responds to telephone, email and online requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. May coordinate with other teams or departments to resolve user problems.

Requirements

Technical problems of moderate complexity
Telephone, email and online requests for technical support
Applicable systems and tools

Responsibilities

Provides support to end users for computer, application, system, device, access and hardware issues.
Identifies researches and resolves technical problems of moderate complexity.
Responds to telephone, email and online requests for technical support.
Documents, tracks, and monitors the problem using applicable systems and tools.
May coordinate with other teams or departments to resolve user problems.

Benefits

Industry competitive pay
Health insurance package options that include Flexible Spending & Health Savings Accounts
Infertility Coverage
Parental Leave
401(k) with up to a 6% match that vests immediately plus an employer discretionary contribution of up to 4%
Wellness Programs and Mental Health Resources
Employer-paid life insurance, short-term disability, and long-term disability coverage
Critical Illness & Accident Insurance
Vacation, sick days, paid caregiver leave, volunteer and bereavement paid time off
Identity theft protection
Annual discretionary bonus
Generous Tuition Reimbursement Program
Company-paid holidays and floating holidays
Company vehicle (if applicable)
Employee discounts; vehicles, tires, cellular plans, and more
Networking and employee engagement events
Personal development to grow your career with us based on your strengths and interests