IT Support II

TriLink BioTechnologies • San Diego, CA

1d • $36 - $40 • Onsite

About The Position

Maravai LifeSciences is seeking an IT Support II to join their IT team. This role will provide technical assistance and support related to computer systems, hardware, and software to the organization. The IT Support II will be responsible for troubleshooting IT issues from inception to resolution, escalating tickets as needed, and answering questions related to various IT components such as laptops, workstations, printers, peripherals, mobile devices, IT software, and email. Familiarity with Office 365 and Apple/Mac is preferred.

Requirements

• Minimum of 2 years’ experience with help desk support, troubleshooting common IT issues required.
• Previous Help Desk experience is required.
• Must be able to manage multiple tickets at one time.
• Demonstrate problem solving skills and solution development skills.
• Experience with ticketing systems and multiple vendor solutions.
• Excellent time management, interpersonal and written and verbal communication skills.
• Ability to multi-task and prioritize workload, while maintaining efficiency and quality of work.

Nice To Haves

• 2 or 4-year IT related degree preferred.
• Relevant IT/Systems certifications a plus.
• Certification A+ is highly preferred.
• Familiarity with working in a lab environment is a plus.
• Familiar with both Office 365 and Apple/Mac preferred.

Responsibilities

• Support activities including ticket creation and resolution.
• Responsible for the Executive/Desktop support.
• Provide service and support to end users on a variety of hardware and infrastructure issues.
• Update asset and inventory list.
• Run diagnostic programs to determine solutions.
• Reviews, prioritizes, and responds to Helpdesk tickets.
• Manages multiple projects simultaneously while maintaining high customer service standards.
• Assist in developing the documentation, knowledge base, and best practice guides.
• Communicate highly technical information to both technical and non-technical users.
• Perform other functions and duties as required.

Benefits

• Potential to change, improve, and save lives around the world.
• Opportunity to be a part owner of Maravai through RSU grants and optional employee stock purchase plans.
• Comprehensive medical plans and HSA/FSA options.
• Fertility & family planning assistance.
• A variety of additional optional benefits and insurance options, including pet insurance.
• Retirement contributions.
• Holidays & Paid Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree