IT Customer Support I
Tallgrass•Lakewood, CO
•$23 - $34
About The Position
Provides support to end users for basic computer, application, system, device, access and hardware issues. Identifies, researches and resolves routine technical problems of low complexity. Responds to telephone, email and online requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. May coordinate with other teams or departments to resolve user problems. May perform password resets for users.
Requirements
- Basic computer, application, system, device, access and hardware issue support
- Routine technical problem identification, research, and resolution
- Response to telephone, email, and online technical support requests
- Problem documentation, tracking, and monitoring
- Coordination with other teams or departments for problem resolution
- Password resets for users
Responsibilities
- Provides support to end users for basic computer, application, system, device, access and hardware issues.
- Identifies, researches and resolves routine technical problems of low complexity.
- Responds to telephone, email and online requests for technical support.
- Documents, tracks, and monitors the problem using applicable systems and tools.
- May coordinate with other teams or departments to resolve user problems.
- May perform password resets for users.
Benefits
- Industry competitive pay
- Health insurance package options that include Flexible Spending & Health Savings Accounts
- Infertility Coverage
- Parental Leave
- 401(k) with up to a 6% match that vests immediately plus an employer discretionary contribution of up to 4%
- Wellness Programs and Mental Health Resources
- Employer-paid life insurance, short-term disability, and long-term disability coverage
- Critical Illness & Accident Insurance
- Vacation, sick days, paid caregiver leave, volunteer and bereavement paid time off
- Identity theft protection
- Annual discretionary bonus
- Generous Tuition Reimbursement Program
- Company-paid holidays and floating holidays
- Company vehicle (if applicable)
- Employee discounts; vehicles, tires, cellular plans, and more
- Networking and employee engagement events
- Personal development to grow your career with us based on your strengths and interests
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
