IT Customer Support / Field Service Technician

Allegheny Science & Technology • Idaho Falls, ID

19d • $55,000 - $65,000 • Onsite

About The Position

Allegheny Science & Technology (AST) is seeking an IT Customer Support / Field Service Technician to support its DOE customer in Idaho Falls, Idaho. The position is 100% onsite and follows a 9/80 schedule. The technician provides help desk and field support in the DOE-ID computing environment, including troubleshooting user issues, maintaining computer hardware and peripherals, configuring systems to current standards, and assisting with security patch deployment. The position requires U.S. citizenship and the ability to obtain a Government BAO clearance or higher and an HSPD-12 badge. The pay range for full-time employment is $55,000–$65,000.

Requirements

• At least two years of experience supporting a Help Desk, Service Desk, or Field Technician environment, or an active A+ certification with at least one year of related experience.
• High school diploma or higher.
• Strong written and verbal communication skills.
• Technical experience with Microsoft Office products.
• Experience troubleshooting hardware-related issues.
• Ability to maintain high customer service relationship standards.
• Strong time management skills, including handling, prioritizing, and completing tasks and arriving to work on time.
• Ability to obtain Government BAO clearance or higher and an HSPD-12 badge.
• U.S. citizenship.

Nice To Haves

• Active A+ certification.
• Prior experience supporting a government office computing environment in a Help Desk capacity.
• Ability to obtain a DOE L or Q security clearance.

Responsibilities

• Respond to users and diagnose problems through discussion, problem recognition, research, isolation, and resolution steps.
• Use problem management databases and help desk systems.
• Answer help desk calls, enter tickets into the automated tracking system, troubleshoot customer problems, and provide assistance with major products in the DOE-ID computing environment, including Microsoft Windows, Microsoft O365 Outlook, Microsoft Office Suite, Microsoft Teams, and other DOE-ID-specific applications.
• Maintain desktops, laptops, printers, monitors, keyboards, disk drives, scanners, FIPS 140-2-compatible thumb drives, and other peripheral equipment.
• Set up desktop and laptop systems to the latest standards, image systems, address vulnerabilities, and support office setup.
• Assist with distributing security patches and ensure their proper and timely installation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED