IT Customer Services C
About The Position
Coordinates, diagnoses and troubleshoots incoming end user requests. Provides technical support services to end users either local or remote with problems or issues related to information technology services including but not limited to: applications, workstations, conference rooms, collaboration services, and network services. Provides timely resolution of problems or escalation on behalf of end users to appropriate next level of technical support personnel in alignment with established service level agreements (SLAs). Provides case status updates to management and end users. Supports and maintains effective relationships with end users. Maintains and updates records in tracking databases within established SLAs. Alerts management to emerging trends in incidents, problems, or issues.
Requirements
- Fully proficient job knowledge/skills.
- Requires a High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience.
Responsibilities
- Coordinates, diagnoses and troubleshoots incoming end user requests.
- Provides technical support services to end users either local or remote with problems or issues related to information technology services including but not limited to: applications, workstations, conference rooms, collaboration services, and network services.
- Provides timely resolution of problems or escalation on behalf of end users to appropriate next level of technical support personnel in alignment with established service level agreements (SLAs).
- Provides case status updates to management and end users.
- Supports and maintains effective relationships with end users.
- Maintains and updates records in tracking databases within established SLAs.
- Alerts management to emerging trends in incidents, problems, or issues.
Benefits
- Competitive salary and benefits package
- Generous paid time off
- 401k with 6% match and vesting is immediate
- Strong work-life balance
- Tuition Reimbursement
- Paid parental leave
- health and disability insurance
- flexible spending accounts
- EAP
- education assistance
- company-paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
