IT Services Supervisor

GOLDER RANCH FIRE DISTRICT • Oro Valley, AZ

13d • $82,756 - $90,113 • Onsite

About The Position

Under minimal direction, plans, organizes, and supervises the Information Technology Department for the District. This position is responsible for supervising IT personnel; establishing and maintaining technical, operational, and cybersecurity standards; ensuring the reliability, security, and continuity of mission-critical systems; and maintaining the integrity of the District’s network, communications, and technology infrastructure in support of public safety and administrative operations. The IT Services Supervisor oversees daily technology operations, user support services, system maintenance, vendor coordination, and technology projects to support efficient service delivery and organizational effectiveness.

Requirements

• Bachelor’s degree in Information Technology or related field from an accredited college or university recognized by the U.S. Department of Education.
• A minimum of four (4) years of increasingly responsible, comprehensive experience in the IT field.
• A minimum of two (2) years of leadership exposure or supervisor experience in the IT field.
• Must possess and maintain valid Arizona driver’s license with acceptable driving record.
• Technical Systems and Infrastructure Expertise – Applies advanced knowledge of network infrastructure, telecommunications systems, cybersecurity principles, wireless technologies, VOIP systems, hardware and software systems, and enterprise technology environments necessary to support secure and reliable District operations.
• Leadership and Supervision – Provides leadership, direction, coaching, supervision, and performance oversight to assigned personnel while establishing priorities, supporting employee development, promoting accountability, and ensuring operational objectives are achieved.
• Analytical Thinking and Problem Solving – Ability to analyze technical systems, identify operational or system-related issues, evaluate alternatives, and develop effective solutions to support operational continuity, system reliability, and organizational efficiency.
• Cybersecurity and Risk Management – Applies knowledge of cybersecurity standards, access controls, backup and recovery procedures, disaster recovery principles, and technology risk management practices necessary to support secure and resilient operations.
• Technology and Systems Proficiency – Demonstrates proficiency with enterprise technology systems, Microsoft operating systems and applications, network technologies, Cisco infrastructure, telecommunications systems, and related operational technologies.
• Organization and Project Coordination – Demonstrates strong organizational and project coordination skills with the ability to manage multiple assignments, coordinate priorities and deadlines, maintain workflow efficiency, and support technology operations, projects, and service delivery objectives.
• Communication and Interpersonal Effectiveness – Communicates clearly, professionally, and effectively both verbally and in writing while establishing and maintaining cooperative working relationships and coordinating effectively with District personnel, vendors, contractors, and outside agencies.
• Professionalism and Accountability – Demonstrates professionalism, accountability, sound judgment, and discretion while maintaining compliance with District policies, procedures, operational standards, and applicable regulations.
• Adaptability and Continuous Learning – Demonstrates adaptability and commitment to continuous learning through ongoing professional development, technical training, and responsiveness to evolving technologies, cybersecurity threats, and organizational needs.
• A resume must be uploaded at the time of application submission.
• Applications submitted without a resume will be considered incomplete and will not be reviewed.
• The system will require a document to be uploaded within the application answering the following questions (500 words or less per question): Describe your leadership philosophy and how it influences the way you supervise technical staff. Include examples of how you motivate employees, encourage accountability, support professional development, and foster a positive workplace culture within an IT environment.
• Our fire district values collaboration, trust, and service to the community. Describe how you would contribute to a workplace culture that reflects these values while managing an IT team that supports emergency operations and administrative staff. Include how you would approach communication, cross-department relationships, and customer service.

Nice To Haves

• Public Safety and/or Public Sector work experience.
• Wireless microwave experience.
• Experience in Active Directory administration for Windows.
• CompTIA Security+
• CompTIA Network+
• Cisco Certified Network Associate (CCNA)

Responsibilities

• Leads and supervises IT personnel in the day-to-day operations of the Information Technology Department, including assigning work, establishing priorities, monitoring workload, and ensuring quality and efficiency of services and support.
• Develops and evaluates assigned personnel through performance management, coaching, mentorship, succession planning, and professional development initiatives that support accountability, workforce readiness, and organizational effectiveness.
• Collaborates with the IT Director and serves as a liaison between the Information Technology Department and other departments to promote effective communication, collaboration, and customer service.
• Provide on-call support during non-business hours.
• Ensures that technical priorities and established procedures are properly executed to meet the needs of the organization.
• Supervises assigned personnel by planning and organizing activities, workload, and projects.
• Supports staff through internal and external training, coaching, mentorship, and performance management activities.
• Provides advanced technical support, troubleshooting, and problem resolution for complex hardware, software, network, telecommunications, and system-related issues.
• Ensures the reliability, security, and availability of local and wide area networks, telecommunications systems, wireless infrastructure, and related technology systems.
• Oversees backup and disaster recovery processes to support continuity of operations and ensure compliance with established recovery objectives.
• Ensures timely, effective, and professional responses to technical support requests, operational issues, and service interruptions.
• Performs advanced-level support and troubleshooting activities to maintain critical public safety and business operations.
• Assists with developing, coordinating, prioritizing, and managing projects, resource allocation, and operational initiatives to support departmental and District objectives.
• Maintains and oversees documentation related to network configuration, licensing, change management, backup and recovery procedures, technology infrastructure, and overall system performance.
• Manages technology-related contracts to ensure project compliance.
• Assists with forecasting, evaluating, and recommending technology solutions, infrastructure improvements, operational enhancements, and future technology needs.
• Develops, coordinates, or facilitates technology-related training delivery and end-user support as needed.
• Pursues continuing education, professional development, and technical training necessary to maintain current knowledge of industry standards, emerging technologies, cybersecurity practices, and operational needs.
• Performs other duties as assigned.

Benefits

• Arizona State Retirement System (ASRS) with employer matching contributions
• Medical, Dental, Vision, and Life Insurances
• Paid Time Off (PTO) accrual at 10 hours per pay period (260 hours per year)
• 12 Paid Holidays annually (birthday included)
• District paid concierge healthcare service for you and your family
• Opportunity for continued education reimbursement
• Option to participate in additional self-funded retirement plans and a variety of supplemental insurance plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager