IT Coordinator

Walker Warner•San Francisco, CA

7d•$80,000 - $95,000•Hybrid

About The Position

Walker Warner is seeking an IT Coordinator to join their San Francisco office. This role is primarily in-office with the possibility of a hybrid schedule after onboarding. The IT Coordinator will report to the IT Manager and be responsible for the maintenance and rollout of IT hardware and software systems for the firm. They will support the IT Manager in developing and executing the strategic plan for firm-wide technology systems and infrastructure, ensuring it complements broader firm-wide initiatives. This individual will serve as the first point of contact for end users, providing timely and effective technical support across hardware, software, and cloud-based applications in a fast-paced environment. While the firm uses some Windows machines and servers, it is primarily a Mac firm, requiring familiarity with macOS/iOS and Mac/iPhone/iPad hardware.

Requirements

3+ years experience administering IT systems required, in a design-related field preferred.
Deep knowledge of Windows and macOS, Windows Server administration, networking concepts (TCP/IP, DNS, etc), hardware + software troubleshooting.
Basic knowledge of productivity apps (Google Workspace, Slack, MS Office, Adobe Creative Cloud Suite, etc.).
Ability to provide a high-touch, customer-first support experience that reflects the quality and care of the premium architecture service we provide.
Excellent communication skills and an ability to clearly, warmly, and proactively ensure users feel heard, respected, and guided at every step.
An emphasis on effective communication with people of all technical and seniority levels, and an ability to communicate complex and esoteric IT concepts in a way that is accessible to people in non-technical roles.
Ability to manage time well, stay focused, and set and meet accurate timeline and financial goals on projects; simultaneously, an ability to be nimble and flexible to shift focus when emergencies or other urgent needs arise unexpectedly.
Detail-oriented with a focus on accurate and up-to-date documentation.
Can handle ambiguity well and navigate complex troubleshooting with limited information.
Ability to maintain strong composure and cordiality even in high-stress situations.

Nice To Haves

Bachelor’s Degree in Information Technology or a related field preferred.
Some familiarity with macOS/iOS and Mac/iPhone/iPad hardware is a must.

Responsibilities

Support new hire onboarding by setting up computers, accounts, email access, and required software.
Complete all offboarding steps for departed employees (account closures, email forwarding, data archiving, etc.).
Provide helpdesk support for all staff members.
Interface with vendors and product support teams to resolve user issues for software and hardware systems.
Create user training documentation and deliver training sessions.
Orchestrate patching of all computers to ensure they have the latest security + OS updates, drivers, and applications are up-to-date.
Manage the Jamf environment and ensure that major OS upgrades are compatible with ArchiCAD and all other mission-critical design and productivity apps.
Perform repairs on computers and other hardware.
Coordinate with vendors to perform repairs/swaps for repairs outside in-house ability.
Assist with rolling out upgrades on hardware infrastructure as determined by IT strategy (servers, networking equipment, printers, plotters, TVs, alarm system, security cameras, patch cables, keyboards, mice, etc.).
Provide support with building, maintaining, and upgrading the render farm of PCs.
Assist with retirement of old equipment, including proper disposal and/or appraisal and sale.
Assist with the upgrade cycle and trickle-down of user computers.
Set up, maintain, and troubleshoot AV equipment for conference rooms, presentations, and office-wide meetings.
Maintain hardware + software inventory.
Manage IT processes documentation (workstation setup, new hire provisioning, user termination, critical app configurations, etc.).
Collaborate with IT Manager, BIM Manager + Finance Team to track spending in accordance with IT budget.
Test out emerging technologies identified by IT Manager, assess for staff use, and provide support rolling out.