IT Coordinator/Legal Multimedia Specialist

Neal R Gross & Co • Washington, DC

3d • Hybrid

About The Position

Neal R. Gross and Co. is a leading Court Reporting and Transcription services company with over 45 years of experience. We are seeking a motivated and tech-savvy individual to join our team as an IT Coordinator/Legal Multimedia Specialist. This role involves providing technical support to staff, managing office tasks, and special projects. As a trained Legal A/V Technician, you will use specialized equipment to record proceedings in various locations, including legal courts, non-profit board rooms, and Congressional committee hearings. You will also be cross-trained as a Digital Court Reporter, responsible for attending legal proceedings and taking notes for transcription. This position is ideal for someone who enjoys technology, has excellent organizational skills, and thrives in a dynamic, collaborative work environment. We are looking for candidates based in the DC Metro Area, Arlington and Alexandria, VA.

Requirements

• Strong knowledge of computer hardware, software, and operating systems (Windows, macOS, Linux).
• Familiarity with networking concepts and troubleshooting.
• Strong attention to detail
• Reliably punctual and deadline-oriented
• Can-do attitude and excellent work-ethic
• Ability to work independently
• Organizational and time-management aptitude
• Exceptional problem-solving and communication skills
• Excellent English language skills
• Proficient with technology
• Ability to pass security screening for access to client sites, including government buildings

Nice To Haves

• Experience with office productivity software (e.g., Microsoft Office Suite, Google Workspace) is a plus.
• Previous experience in IT support
• Familiarity with and passion for the legal industry
• Comfortable with audio/video technologies (experience doing A/V for theatre or live music is a plus!)
• A reliable mode of transportation and the ability to lift up to 50lbs
• Fluency in foreign languages

Responsibilities

• Represent the company in a professional manner at a variety of proceedings at a range of locations (primarily in the DMV area, with opportunity for domestic and international travel).
• Operate audio/video equipment to create a recording of client activities, including: Set up audio/video equipment in a professional manner and digitally record and report proceedings
• Accurately position and monitor microphone placement for ideal audio capture.
• Establish appropriate video framing consistent with legal videography norms.
• Continuously mix multiple audio tracks and monitor for interference on a portable audio interface.
• Develop and maintain a high-level understanding of audio and video technology, the legal field and company processes
• Actively track and log key legal events during legal proceedings, including notating relevant spellings, the introduction of exhibits, and objections.
• Swear in deponents and faithfully capture their spoken testimony under oath during depositions and other legal proceedings.
• Interact with high-level clients (Federal Govt, State Govt, Private Industry)
• Proofread to ensure quality control on final work product
• Write executive summaries and meeting minutes for a variety of proceedings
• Provide technical support to employees regarding hardware, software, and network issues.
• Troubleshoot and resolve IT-related problems promptly.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Assist in managing and maintaining the company's IT infrastructure, including servers and network devices.
• Conduct regular system updates and ensure software licenses are up to date.
• Assist in data backup and recovery procedures.
• Respond to help desk tickets and prioritize tasks based on urgency.
• Communicate technical solutions in a clear and understandable manner to non-technical users.
• Document troubleshooting steps and solutions for future reference.

Benefits

• Competitive compensation
• Medical, dental insurance
• 401k with employer matching
• Flexible vacation scheduling
• Job security for good performers, with many employees of 10+ years tenure
• Occasional remote work, schedule varies day to day
• A company with a growing, dynamic work environment, and a team of intellectually curious, supportive colleagues!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed