IT Consultant QM Application (ComplianceQuest / Salesforce QMS)

Continental

6d•Hybrid

About The Position

Continental is seeking an IT Consultant for the Quality & ESH IT area to drive digital transformation and deliver impactful IT solutions. This role involves leading IT implementation projects, overseeing application operations, and acting as an IT partner for business customers. The position requires a strong understanding of project management methodologies, IT Service Management, and experience with Quality applications, particularly in SFDC. The ideal candidate will have excellent communication and leadership skills, with the ability to work effectively in a multicultural, distributed team environment.

Requirements

University degree in computer science, Information Technology, Business Informatics, or a related field
Several years of experience in project management, with a focus on managing IT projects and collaborating with external service providers
Many years in IT application operations and project delivery
Solid understanding of IT Service Management (ITSM) principles and tools
Experience with Quality applications is a strong advantage, especially in SFDC
Proven ability to lead and coordinate cross-functional teams, including business, IT, legal, and external service providers, to ensure project success
Business fluent in English (written and spoken)
Strong communication skills, enabling the management of stakeholder expectations, negotiation with vendors, and conflict resolution across diverse teams
Self-motivated, solution-oriented, and capable of working in a multicultural, distributed team environment
Customer service-oriented mindset
Passion for digital innovation and emerging technologies

Nice To Haves

Experience with ComplianceQuest

Responsibilities

Lead and support IT implementation projects (Agile, Waterfall, or Hybrid) within the Quality IT
Plan, execute, and deliver high-quality project outcomes on time and within budget
Identify, assess, and mitigate project risks and issues through proactive management
Lead project teams fostering teamwork
Develop and execute stakeholder communication plans to ensure transparency and alignment
Ensure adherence to IT governance, standards, and compliance requirements
Be the IT partner of choice for our business customers by taking over technical consulting and ensuring best fit IT solutions
Oversee the operation, performance, and compliance of Quality applications, ensuring optimal availability and cost-efficiency
Coordinate with internal teams and external partners to manage application lifecycle and support
Build strong relationships with internal IT departments and key user groups to co-create strategic solutions