IT Connected Care Analyst

UCSF•San Francisco, CA

2d•$110,000 - $178,000•Hybrid

About The Position

Applies skills as a seasoned clinical applications professional to projects of medium size at all levels of complexity, or portions of large projects. Under general supervision of the Clinical Communications Lead, this position is responsible for providing supervision and technical assistance in the development and support of clinical communications primarily at UCSF and its clinics including BCH Oakland Campuses. This position will work closely with various teams in order provide best in class service to Voalte users; interacts with clinical and business customers, as well as various IT groups, external departments, and outside vendors and consultants. This position will be a primary contact with our field services group and directly assist them with hardware. This position is responsible for complex assignments that are small to significantly sized, that require independence, decision making, project management, and judgment levels beyond that of Programmer/Analyst II. Analysis of situations or data requires an in-depth evaluation of various factors. Incumbent will exercise judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criterion for obtaining results. The Clinical Communication group has responsibility for clinical communications, nurse call, and middleware, among others.

Requirements

Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
Min 3 years relevant work experience
Experience supporting and troubleshooting computer hardware and software in healthcare, preferably with nursing point of care solutions.
Knowledge of JAMF and/or ability to become proficient at using the MDM
Understanding and knowledge of clinical workflows; applicable to the functionality and capability of Nurse Call systems and integrated devices.
Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.
Detail-oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.
Strong written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.
Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.
Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.

Nice To Haves

Broad and / or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
At least 2 years of experience in a highly regulated clinical healthcare environment.
Working knowledge of Clinical Communications Systems
Working knowledge of middleware systems

Responsibilities

Plans, implements and supports clinical software, hardware, operating systems and / or distributed clinical information systems of moderate scope and complexity. Contributes to estimates of resource needs and scheduling of system upgrades and modifications as it relates to mobile clinical devices. Assist with device provisioning, distribution, and tracking of equipment.
Works on complex initiatives to analyze patient care workflow in various clinical departments, and to develop and define information technology solutions for improved system integration and functionality. Innovation in management of complex scenarios. Act as a primary contact for IT field services as it related to clinical communications. Report and track status of software problems to appropriate vendor.
Collaborates with key clinical users on complex projects to modify workflow due to new releases and system upgrades. Plans and develops improvements in functionality and efficiency of clinical applications. Liaison between vendors and IT leadership.
Contributes to the development of new projects at all levels of scope and complexity. Performs systems analysis, planning and preparation, coding, testing, implementation and client / vendor coordination. Assist with planning and implementation of software and hardware upgrades.
Troubleshoots escalated issues of moderate complexity and scope with clinical software, hardware, operating systems and / or distributed clinical information systems. Identifies and coordinates service and support as needed between clinical engineering, IT, networks, departments and outside vendors. Proposes new solutions in regards to workflows, processes, system designs or developments as needed.
Participates in development of complete, concise and comprehensive policies and operation procedures to assist in communicating issues to management staff.
Realigns based upon business and clinical needs. Looks to new opportunities to address customer service challenges. Documents issues and develops / communicates plans to address.
Round on each unit to coach staff, learn workflow, uncover issues, develop relationships, and resolve issues.
Meet with each unit manager and educate on solution features, assess need for new workflow, review user profiles and make profile adjustments, discuss equipment needs, review use trends, listen to their needs/issues.
Provide statistical analysis, trending, and feedback regarding equipment problems to management/leadership staff.
Develop, implement, and maintain internal standards for soft/hard ware testing.
Assure that RMA’s/repairs are processed timely.