Connected Care Coach

Teladoc Health•USA - AL - Remote, AL

8d•$24 - $26•Remote

About The Position

The Connected Care Coach is responsible for proactively contacting identified members to drive behavior changes and positively impact clinical outcomes. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Requirements

Bachelor’s Degree in relevant discipline or MA/EMT/Paramedic certification
2+ years experience in a healthcare delivery or related environment
Excellent written and verbal communication skills

Nice To Haves

Exceptional time management and organizational skills
Analytical and critical thinking skills which enable to work autonomously in a responsible, efficient manner
Possess excellent customer service and interpersonal skills to provide a consistently high-quality member experience.
Flexible and able to work in a fast-paced environment
Adaptable, innovative, and embraces teamwork and change.
Able to learn and effectively utilize multiple technology platforms including but not limited to MS word, Excel, PowerPoint, Outlook 365, Microsoft Teams, SharePoint, OneDrive, Salesforce, and Jira
Bilingual Spanish and English, preferred

Responsibilities

Conduct member outreach to drive behavior change and positively impact clinical outcomes (95%)
Actively engage with members via a variety of communication tools including telephone, email, text, virtual application, and coaching conversations to provide feedback and support, answer questions, share resources, and hold members accountable to their goals.
Utilize a coaching approach congruent with motivational Interviewing in order to empower members to be able to effectively self-manage their own chronic condition(s) and health.
Refer members for support and education for conditions as needed based on clinical care guidelines.
Maintain accurate and thorough case documentation to the standards set by Teladoc Health.
Complete administrative duties essential for smooth operation
Support corporate initiatives and special projects as needed (5%)