IT Communications and Organizational Change Management Analyst I-III

Entergy • New Orleans, LA

20h • Hybrid

About The Position

This position will assist in the development, management, and execution of Information Technology project change management initiatives and stakeholder communications. It will also support overall IT communications and special change management projects. The role focuses on the people side of change, including changes to business processes, systems, technology, organizational structure, and job roles. The Analyst will be accountable for planning and managing all change management activities within IT projects, including internal communications, training plans, leadership alignment, and success metric tracking.

Requirements

• Bachelor’s degree in Mass Communications, Marketing, Business, or related work experience, OR in lieu of degree, minimum eight years of relevant professional experience
• Analyst I: 0-2 years of relevant experience
• Analyst II: 2+ years of relevant experience
• Analyst III: 4+ years of relevant experience
• Demonstrated experience consulting with leaders, including identifying needs, developing action plans, identifying deliverables and presenting results/recommendations
• Strong communication skills, including verbal and written skills.
• Strong presentation skills with ability to communicate to stakeholders at all levels, including executives.
• Basic understanding of organizational change management principles, methodologies and leading practices with previous experience with large-scale organizational change efforts is a plus.
• Project management skills, including ability to develop and execute project plans for change initiatives.
• Excellent interpersonal skills to build trust and manage resistance to change.
• Questioning attitude: Ability to understand IT systems and change impact to people in the organization.
• Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

Nice To Haves

• Basic graphic design knowledge a plus.
• PROSCI or other change management certification is a plus.

Responsibilities

• Work closely with the Information Technology executive team, leaders, and employees across functional groups to strategize, plan and implement high-quality, high-impact communications that advance the organization's mission and goals.
• Perform change management for IT projects, which includes driving stakeholder engagement through leadership alignment, voice of the customer, cultural alignment and behavioral changes, developing and executing detailed, strategic and tactical plans for change management to ensure speed of adoption, utilization and proficiency to achieve desired outcomes.
• Execute change management activities such as needs analysis, key messaging, stakeholder analysis, impact assessment, learning/training planning, organizational readiness assessments, resistance management, communications plan and OCM risk mitigation.
• Create communication deliverables in support of change effort, which could include SharePoint information hubs, infographics, videos, Viva Engage posts, PowerPoint presentations, leader emails, etc.
• Provide clear, timely and accurate status reports to Project Managers and stakeholders as necessary.
• Assess success of the IT changes using key performance indicators such as adoption of new technology or change, survey results, email engagement, resource and video views, SharePoint site page views, etc.

Benefits

• As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level