IT Commercial Operations Analyst

Swinerton•Concord, CA

1d•Onsite

About The Position

The IT Commercial Operations Analyst serves as BTech’s commercial hub; owning the end-to-end lifecycle of technology contracts, leading vendor negotiations with a structured playbook, and providing spend visibility across IT vendor and contract investments. This role is accountable for redesigning and continuously improving the IT contract lifecycle to reduce cycle time, eliminate unnecessary handoffs, and centralize contract accountability. The Analyst owns contract lifecycle management, supports vendor performance and risk oversight, and provides clear insight into technology spend, obligations, and opportunities for optimization.

Requirements

5–8 years in IT/SaaS procurement, vendor management, or technology sourcing
Demonstrated experience negotiating enterprise software agreements (SaaS, MSAs, SOWs)
Comfortable reading and redlining contracts without full legal support
Strong analytical skills with ability to build and maintain spend tracking using BI and reporting tools
Familiarity with ITSM platforms and contract management systems
Understanding of SaaS contract structures including per-seat, consumption-based, and enterprise agreement models
Experience with vendor criticality assessments and tiering frameworks

Nice To Haves

Construction or professional services industry experience
Experience building vendor scorecards and performance management programs
Knowledge of perpetual-to-SaaS licensing conversion strategies
Experience with hardware procurement and reseller relationship management

Responsibilities

Review all inbound IT vendor contracts, SOWs, and MSAs for accuracy, risk, and compliance before routing for signature
Redline agreements in collaboration with Legal, flagging non-standard terms, liability exposure, and entity naming errors
Ensure contracts clearly define data ownership, access, retention, and extraction rights to support application decommissioning, legal compliance, and end-of-life system transitions
Create and execute a standardized process for the review and remediation of existing IT vendor contracts and MSAs to ensure compliance with current insurance, cybersecurity, data protection, SLAs, disaster recovery, termination, and client/owner requirements
Maintain a standard clause library and contract templates to accelerate review cycles
Own the contract fast-track vs. full-path triage process, routing agreements appropriately
Apply Gartner’s SaaS contract negotiation framework covering 40+ critical terms across pricing, usage rights, risk/compliance, and exit provisions
Lead negotiations on all IT vendor agreements using a structured escalation playbook
Benchmark vendor pricing against market rates and challenge vendors on cost, scope, and SLA terms
Coordinate with domain leads to consolidate vendor touchpoints and avoid redundant contracts
Regularly monitor and improve procurement processes for effectiveness and optimization
Enforce BTech’s signing authority policy ensuring no contract is executed by unauthorized personnel
Serve as a trusted proxy for BTech leadership by representing approved commercial, risk, and contractual positions in vendor negotiations
Maintain an active log of who is authorized to sign at what threshold
Educate and communicate signing authority policy to BTech and operating company stakeholders
Route final agreements to authorized signatories with a prepared summary and recommendation
Ensure all required risk, cybersecurity, and AI reviews are completed prior to contract execution
Maintain a live IT vendor spend register across all technology-managed contracts
Support BTech’s broader OPEX/CAPEX budget administration as the function matures
Build and maintain spend dashboards for leadership using appropriate BI and reporting tools
Tag spend by vendor, domain, business value category, and cost type to enable reporting slices
Partner with Finance as the chargeback model evolves
Track license utilization across key platforms and identify underused or redundant contracts
Support annual and quarterly budget planning with spend forecasts and renewal projections
Track cost savings and value realization resulting from negotiations and contract optimization
Produce portfolio-level reporting for executive consumption, summarizing vendor obligations, spend trends, and optimization opportunities
Conduct ad hoc vendor analysis and reporting as requested by leadership (e.g., licensing tier comparisons, cost-benefit analyses)
Partner with product managers and domain leads on technology procurement decisions, providing data-driven recommendations
Support hardware procurement analysis including server cost comparisons and reseller negotiations (e.g., CDW, SHI)
Coordinate vendor scorecards assessing SLA adherence, support responsiveness, roadmap alignment, commercial fairness, and escalation handling
Apply a vendor criticality assessment framework using weighted scoring across spend, market size, replacement complexity, utilization, and risk
Manage vendor tiering (Strategic, Operational, Transactional) with appropriate engagement cadences
Coordinate periodic business reviews with strategic vendors, tracking KPIs and performance against SLAs
Identify and implement improvements to ordering practices, invoicing workflows, and chargeback processes
Evaluate opportunities to automate manual procurement and contract management tasks
Support future expansion into adjacent procurement areas such as mobile device lifecycle management
Own contract data accuracy, renewal notifications, and documentation hygiene across all platforms