IT Command Center Analyst

Bread Financial • Columbus, OH

4d • Onsite

About The Position

Working in our IT Command Center requires a passion for technology, a commitment to continuous learning and vigilance to safeguard assets, both physical and virtual. You'll be at the forefront of technology monitoring, collaborating with highly motivated teams dedicated to analyzing, designing, developing, and deploying solutions to better monitor and fortifying our IT capabilities, reducing the Mean Time to Detect and Mean Time to Recover. Your attention to detail and quick decision making will play a critical role in ensuring the stability, capacity, and resilience of our products. Through collaboration with internal teams and tech experts across our network, you will make a difference to our Brand Partners and Customers. As a member of our IT Command Center, you will join a worldwide group responsible for 24/7 monitoring and Incident Response, serving as the eyes and ears of the IT organization's infrastructure and applications. In your role as a shift analyst, your responsibilities encompass monitoring alerts generated by our Security Information and Event Management (SIEM) system and other monitoring tools, conducting initial investigations and escalating incidents as appropriate. Your quick decision making will play a pivotal role in ensuring the organization reduces its mean time to detect incidents and reduce the impact to our internal associates, our Brand Partners, and our Customers.

Requirements

• High school diploma or GED.
• 1+ year of experience working in a NOC, SOC or other operational environment.
• Experience working in ServiceNow.
• Experience working in Splunk.
• Experience with monitoring tools such as SolarWinds, Dynatrace, or other industry-wide monitoring tools.
• Ability to multitask effectively and work with little to no supervision while performing duties
• Provide clear and concise executive level communication and updates on status, issues, and risks
• Ability to work in high-pressure situations
• Experience with Microsoft Office suite of products
• Working understanding of ITIL processes
• Effective organizational skills, time management skills and problem-solving skills
• Exceptional verbal, written and interpersonal communication skills
• Must be work authorized in the United States on a full time basis without the need for any sponsorship now or in the future from any employer or organization.
• The Company cannot offer employment to F-1 (student) visa holders.

Nice To Haves

• Bachelor’s degree in information systems, information technology, computer science or related field of study.
• ITILv4 Foundations Certification.
• CCNA Certification or similar.
• Experience with Azure and creating Splunk Dashboard
• Knowledge or scripting languages (Python, PowerShell etc.)

Responsibilities

• Responsible for proactively identifying IT incidents, making rapid decisions on the prioritization and impact of each incident, and taking steps to mitigate financial and reputational harm to Bread Financial.
• Use industry standard IT monitoring tools and internal team runbooks, in addition to leveraging business and system knowledge, to properly action incidents in accordance with industry standard incident management frameworks and protocols.
• Perform basic testing as required to confirm network availability and resiliency.
• Assist with creating run books/process documentation and identify opportunities for process improvement or efficiency.
• Demonstrate the sense of urgency and judgment needed to effectively identify potential incidents.
• Collaborate with tech experts across our network to develop monitoring solutions for known problems to ensure the availability of production systems.
• Communicate general, technical, and operational reports or assessments to appropriate stakeholders at all levels, ability to synthesize technical data for delivery to non-technical audience.
• Properly document actions taken in systems of record.
• Respond to complex problems escalated by leadership.
• Represent the IT Command Center on critical or enterprise-wide environment issues.

Benefits

• medical
• prescription drug
• dental
• vision
• other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability)
• Six weeks of 100% paid parental leave
• 401(k) plan
• 11 paid holidays
• Paid Time Off (“PTO”)
• Paid Sick Leave Plus (“PSL+”)
• Paid Sick and Safe Time (“PSST”)
• company stock purchase
• competitive pay
• comprehensive selection of benefit options including 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED