IT & Cloud Support Analyst I
About The Position
We are hiring an IT & Cloud Support Analyst I for an AI Reliability team to support our US government customers and drive reliability through processes and systems that ultimately deliver stability to our platforms. You'll join a creative, fast-moving, solutions-oriented group that supports this mission across products and infrastructure. Leveraging Jira, AWS, Azure, and internal purpose-built tools, you'll provide IT support by serving as the primary point of contact for end-user issues, diagnosing infrastructure or application problems, managing user access, and tracking support tickets through resolution. The ideal candidate pairs a curious mind with a drive to understand complex problems, a passion for clear documentation, and a genuine desire to make people happy, while protecting operational integrity in a fast-paced, high-security environment.
Requirements
- 2 years of experience on a help desk, or as a sysadmin, or DevOps engineer
- An Associate's or Bachelor's degree in a related field
- Familiarity with ticketing systems (Jira Service Management), cloud infrastructure, and interpreting dashboards and logs
- Ability to be onsite 5 days per week, and work either a morning (6a-2p) or afternoon shift (2p-10p)
Nice To Haves
- U.S. citizenship and an active security clearance, or willingness and eligibility to obtain one
- Experience working within cleared facilities
Responsibilities
- Own the support queue as first point of contact: new account provisioning, external account requests, access changes, login, MFA, and authentication troubleshooting
- Run daily smoke tests, monitor internal channels or dashboards, and escalate incidents
- Create and update technology documentation for customers
- Work with our dev team to integrate into their development cycle as a product tester
- Monitor our cloud infrastructure to triage and remediate issues as they surface
- Proactively suggest and implement improvements to the environments
- Coordinate across many different teams to champion and drive outcomes
Benefits
- Competitive Employee Health Insurance options including dental
- 100% company paid vision plan
- 401K plan with generous company match and no vesting period
- 100% company paid life insurance
- 100% company paid long and short-term disability insurance
- Training allowance
- PTO
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
