IT Client Support Specialist 3 (PCN 10-4122)
About The Position
The Department of Natural Resources, Division of Oil & Gas, is recruiting for an IT Client Support Specialist 3 in Anchorage. This position is open to Alaska Residents only. The Division of Oil & Gas is seeking a motivated and detail-oriented IT Customer Support Specialist to perform a variety of line-of-business computer-related duties. Under general supervision, this position is primarily responsible for the deployment and maintenance of line-of-business Windows servers serving multiple roles; software deployment; application support; backup & recovery; printer management; hardware inventory; and other desktop-related duties. NOTE: This position does not perform significant networking or security specialist duties. The Department of Natural Resources’ mission is to ‘Develop, conserve and maximize the use of Alaska's natural resources consistent with the public interest.’ The Division of Oil & Gas’s role in that mission is to fairly and responsibly manage the state’s lands for oil, gas, and geothermal exploration for the greatest benefit of all Alaskans. This position is part of an IT team whose goal is to provide customer-focused technology resources, applications, and solutions that align with department and state strategic initiatives.
Requirements
- Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Information Assurance: Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity.
- Systems Integration: Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components.
- Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.
- Training and experience in installing new computers, printers, and other peripheral devices
- Loading and troubleshooting software and hardware systems
- Maintaining security software
- Configuring network settings for workstations
Nice To Haves
- Knowledge of circuit boards, processors, chips, and computer hardware and software, including applications and programming.
- Knowledge of methods, tools, and procedures, including development of information security plans, to prevent information systems vulnerabilities, and provide or restore security of information systems and network services.
Responsibilities
- Deployment and maintenance of line-of-business Windows servers serving multiple roles
- Software deployment
- Application support
- Backup & recovery
- Printer management
- Hardware inventory
- Other desktop-related duties
Benefits
- Opportunity to develop the skills needed to become a proficient computer specialist
- Training is available through State resources and partners to advance both personal and professional development
- Work schedules are generally flexible with the opportunity for alternate work schedules and teleworking
- Conveniently located in beautiful downtown Anchorage near stores and restaurants
- Office with an adjustable desk is provided on the 8th floor of the Atwood Building
- Free parking is available nearby, both covered and uncovered
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
