IT Client Support Specialist 3 (PCN 25N25067)

State of Alaska•Juneau or Ketchikan, AK

6d•Hybrid

About The Position

This job class uses Competency Based minimum qualifications (MQs). Please read the Competency Based MQ instructions below to learn more. ATTENTION ALASKA RESIDENTS ONLY! The Department of Transportation and Public Facilities (DOT&PF), Program Management and Administration is looking for a long-term nonpermanent IT Client Support Specialist 3 to help us Keep Alaska Moving! Pay is based on the location of the selected applicant; salaries will be discussed at the time of the interview. Ketchikan: $2,646.00/ Bi-weekly Juneau: $2,778.00/ Bi-weekly What you will be doing: DOT&PF is recruiting for a full-time, long-term, nonpermanent position. This position will accrue personal leave, enjoy 11 paid holidays a year, as well as have the option of health insurance and other benefits. This position will: Play a key role in designing, maintaining, and troubleshooting the State of Alaska’s computer systems and network infrastructure (LAN/WAN). Provide hands-on and remote technical support to end-users, helping to resolve a wide range of IT issues efficiently. Collaborate with multiple departments to ensure systems run smoothly, securely, and in alignment with agency goals. Take part in network planning and system upgrades, contributing to the continuous improvement of our IT environment. Serve as a helpdesk triage expert, helping guide frontline support and ensuring issues are resolved or escalated appropriately.

Requirements

Training and experience in installing new computers, printers, and other peripheral devices; loading and troubleshooting software and hardware systems; maintaining security software; and configuring network settings for workstations.
Valid Driver's License is required.
The incumbent will need a Transportation Worker´s Identification Card (TWIC), which requires a background check in order to work in restricted areas on the ferries.

Nice To Haves

Configuration Management: Knowledge of the principles and methods for planning or managing the implementation, update, or integration of information systems components.
Technology Application: Uses machines, tools, instruments, or equipment effectively; uses computers and computer applications to analyze and communicate information in the appropriate format.
Technical Documentation: Knowledge of procedures for developing technical and operational support documentation.
Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Information Assurance: Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity.
Systems Integration: Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components.
Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.

Responsibilities

Play a key role in designing, maintaining, and troubleshooting the State of Alaska’s computer systems and network infrastructure (LAN/WAN).
Provide hands-on and remote technical support to end-users, helping to resolve a wide range of IT issues efficiently.
Collaborate with multiple departments to ensure systems run smoothly, securely, and in alignment with agency goals.
Take part in network planning and system upgrades, contributing to the continuous improvement of our IT environment.
Serve as a helpdesk triage expert, helping guide frontline support and ensuring issues are resolved or escalated appropriately.