IT Client Support Specialist III

University of Central Florida • Orlando, FL

2d • $56,030 - $68,637 • Onsite

About The Position

The UCF IT Department within Facilities and Business Operations is seeking to hire a skilled and customer-focused IT Client Support Specialist III to support Knight Shield, a secure computing environment designed to meet federal IT compliance requirements, including CMMC, NIST 800-171, and STIG standards. This role is responsible for maintaining secure, compliant systems while delivering high-quality technical support to faculty, staff, and students. The ideal candidate combines strong technical expertise with a commitment to excellent customer service.

Requirements

• Bachelor’s degree and 4 years of relevant experience; or High School Diploma (or equivalent) and 8 years of relevant work experience in lieu of degree, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
• Valid Class E driver’s license.
• Ability to obtain a U.S. Government security clearance may be required.

Nice To Haves

• Experience supporting secure or regulated environments aligned with federal frameworks (e.g., CMMC, NIST 800-171, STIGs).
• Strong experience with Windows and Linux system administration in enterprise or compliance-focused environments.
• Proven experience with vulnerability management and remediation, including tools such as Qualys.
• Hands-on experience with endpoint and system management tools, such as Microsoft Intune and Canonical Landscape.
• Demonstrated ability to manage incident and request tickets, including prioritization, escalation, and documentation.
• Strong troubleshooting and problem-solving skills across hardware, software, and system configurations.
• Experience maintaining asset management records and supporting audit/compliance documentation.
• Ability to deliver customer-focused technical support and serve as a reliable end-user resource.
• Strong communication skills, including the ability to train and guide faculty, staff, and students on IT best practices.

Responsibilities

• Provide advanced technical support and service administration across Windows and Linux environments, including troubleshooting, configuration, and system deployment.
• Manage and resolve incident and request tickets, including creation, prioritization, escalation, and documentation.
• Deploy, relocate, maintain, and troubleshoot workstations; perform diagnostics and repairs while ensuring compliance with STIG requirements and system patching standards.
• Install, configure, and upgrade hardware and software in alignment with established IT standards.
• Conduct vulnerability assessments and remediation efforts using tools such as Qualys, ensuring systems remain secure and compliant.
• Utilize endpoint and system management tools such as Microsoft Intune and Landscape to maintain and monitor secure environments.
• Maintain accurate asset management records and system documentation to support compliance and audit requirements.
• Serve as a key technical resource for end users by delivering responsive, solutions-oriented, and customer-focused support.
• Provide training and guidance to faculty, staff, and students on hardware, software, and IT best practices.
• Support ongoing IT operations and initiatives by performing additional duties as assigned.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Flexible Spending Account
• Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level