IT Client Support and Operations Specialist - Vegas

CU Answers • Las Vegas, NV

5d • Onsite

About The Position

CUAnswers is looking for a Client Support and Operations Specialist to join our team in our Las Vegas office. This role provides first-tier computer and network technical support to partners and clients in the credit union industry. The specialist will be the first point of contact for technical support, assisting with computer hardware, networking, and managed services technologies, ensuring clients remain connected and operational. The schedule is Monday-Friday, 11:00 am - 8:00 pm, and the position is in-office only with no remote opportunities.

Requirements

• High School Diploma, GED, or equivalent experience
• 1–2 years of IT or technical support experience preferred
• Knowledge of networking fundamentals (TCP/IP, subnetting, routing)
• Experience with Windows 10/11 and Windows Server environments
• Familiarity with Active Directory and Exchange administration
• Strong troubleshooting and documentation skills
• Excellent communication and client service abilities
• Attention to detail and ability to handle confidential information
• Valid driver’s license with insurable driving record
• Ability to travel to client sites when needed

Responsibilities

• Provide first-tier technical support for computer and network hardware
• Assist with managed services technologies including firewalls, servers, and routers
• Help implement new client installations and conversion projects
• Support Microsoft Windows Server and Desktop environments
• Assist with network projects such as domain migrations and firewall installs
• Perform routine system maintenance and administrative tasks
• Collaborate with internal teams to ensure exceptional client service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED