Client Support and Operations Specialist

CU Answers • Kentwood, MI

2d • Hybrid

About The Position

The Client Support and Operations Specialist provides first tier computer and network technical support for CUAnswers, cuasterisk.com partners, their combined clients, and CUAnswer Network Services clients. This role is the first point of contact for assisting with all aspects of computer/network hardware and communications support. The specialist will provide primary technical support for CUBASE GOLD, CUAnswers eDOC ASP Solution and related hardware, as well as Managed Services technologies including firewalls, servers, and routers. Additionally, the role involves assisting on core product implementation projects such as CUAnswers eDOC ASP new client installations and CUAnswers conversions, and supporting Microsoft Windows Server and Desktop operating systems. The specialist will also assist on network implementation projects like domain migrations and firewall installs, perform daily and weekly administrative and maintenance tasks on client hardware, and maintain a positive contribution as a member of the Client Support and Operations Team, completing all tasks assigned by management to meet team objectives.

Requirements

• High School graduate or equivalent is required.
• Knowledge of networking fundamentals (TCP/IP, subnetting, routing) and essential server administration (Active Directory user/group management, Exchange mailbox creation).
• Strong desktop support skills, including Windows 7 and Windows 10.
• Ability to travel to client sites to provide support, including overnight and weekend stays.
• Ability to use discretion when dealing with sensitive or confidential data.
• Ability to perform technical support duties for CUBASE hardware and software support.
• Ability to create technical product documentation for hardware/software installations, troubleshooting techniques and problem resolution.

Responsibilities

• First point of contact to assist with all aspects of computer/network hardware and communications support.
• Provide primary technical support for CUBASE GOLD, CUAnswers eDOC ASP Solution and related hardware.
• Provide primary technical support for Managed Services technologies, including firewalls, servers, and routers.
• Assist on core product implementation projects such as CUAnswers eDOC ASP new client installations and CUAnswers conversions.
• Provide support for Microsoft Windows Server and Desktop operating systems.
• Assist on network implementation projects such as domain migrations and firewall installs.
• Perform daily and weekly administrative and maintenance tasks on client hardware.
• Maintain a positive contribution as a member of the Client Support and Operations Team, and complete all tasks assigned by management to meet team objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED