IT Client Services Specialist I or II - Temporary

Idaho Power Company•Boise, ID

4d•Onsite

About The Position

Idaho Power is looking for a temporary IT Client Services Specialist I or II to join our Information Technology team. This role serves as a primary point of contact for employees seeking technical support, responsible for diagnosing, resolving, and managing incidents and service requests across various technologies including hardware, software, operating systems, applications, networks, peripherals, remote access, and mobile devices. Specialists document and categorize incidents, apply appropriate solutions, and utilize phone, email, and remote support tools for efficient service restoration. Depending on experience, the role may involve advanced troubleshooting and coordination with second-level support teams.

Requirements

Knowledge of PC concepts, principles, maintenance, and operations.
Effective verbal and written communication skills.
Excellent customer service skills.
Ability to work with others professionally and courteously.
Ability to convey ideas logically and professionally.
Ability to analyze and diagnose technical problems using documentation, tools, and knowledge databases.
Ability to multitask effectively, remain detail-oriented, and maintain composure in a fast-paced IT environment.
IT Client Services Specialist I: High School diploma or equivalent.
IT Client Services Specialist I: 1 year of experience providing technical support or customer service via phone in a corporate enterprise environment.
IT Client Services Specialist II: AAS degree OR Technical vocational certification specializing in information technology OR An equivalent combination of education and work experience.
IT Client Services Specialist II: 3 years of experience providing technical support via phone in a corporate enterprise environment.
Working at a desk/computer for extended periods of time.
Use of office equipment.
Fine motor skills including typing on the computer, dialing phones, filing paper.
Working in close proximity to other people.
Occasional lifts of no more than 10 lbs.

Nice To Haves

IT Client Services Specialist I: Preferred: AAS degree or technical vocational certification specializing in information technology or equivalent work experience.
IT Client Services Specialist II: Preferred: AAS Degree or technical vocation certification specializing in computer science, computer information systems, electronics, or an equivalent information technology field.

Responsibilities

Serve as a primary point of contact for employees seeking technical support.
Diagnose, resolve, and manage incidents and service requests.
Provide support across a range of technologies including hardware, software, operating systems, applications, networks, peripherals, remote access, and mobile devices.
Document and categorize incidents.
Apply appropriate solutions to technical issues.
Use phone, email, and remote support tools to restore service efficiently.
Perform advanced troubleshooting (depending on experience and level).
Determine final call categorization (depending on experience and level).
Route or coordinate with second-level support teams in accordance with IT Service Desk procedures (depending on experience and level).