IT Client Services

TTM•Logan, UT

1d•Onsite

About The Position

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market. The Client Services Support Technician is responsible for addressing help desk calls from the company user base, creating the initial record of the request, and resolving all Level One end-user problems. This role involves identifying, evaluating, and solving end-user workstation problems, supporting and training end-users in a wide range of software applications, and contacting third-party vendors for warranty service repair as needed. The position requires punctual and predictable attendance, with the ability to assist the site with after-hours support needs and participate in an on-call rotation. The ideal candidate can work with minimal supervision, communicate effectively with site administration and team members, and is eager to learn and share technical skills. Strong communication skills, the ability to lead medium-sized projects, contribute to a knowledge base, and master new computer technology are essential. Maintaining cooperative working relationships, demonstrating sensitivity and respect for a diverse population, and mentoring junior technicians are also key aspects of this role. Dedicated customer service skills and a can-do attitude are highly valued.

Requirements

Basic knowledge of current desktop and laptop operating systems and hardware
Can install Microsoft Office and other desktop applications
Able to follow established troubleshooting and other process documentation
Good communications skills.
Can relay technical information in a manner the customer will understand
Strong reading, documentation and basic math skills are required
Ability to work with minimal supervision, while communicating with site management and other team members to learn and share technical skills
Ability to work with site management and direct manager to identify site impacting issues
Two years college level course work or equivalent
4+ years providing end-user phone support for current PC desktop and application software OR 4+ years installing, upgrading, troubleshooting and repairing personal computers in a network environment.
Candidates must be able to sit for prolonged periods of time in front of a computer.
Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking.
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

Nice To Haves

Microsoft / Cisco Certification not required, but preferred
Familiar with Terminal Services, Bomgar, Citrix, VPN, Remote Desktop and other remote access applications
Must excel in an environment where exceeding customer expectation is the key objective
Master new computer technology
Maintain cooperative working relationships
Demonstrate sensitivity to, and respect for, a diverse population
Mentor junior level technicians with technical training
Dedicated Customer Service skills
Active and supporting team member with eager, can-do attitude
Strong knowledge of current desktop and laptop operating systems and hardware
Ability to install and troubleshoot Microsoft Office and other desktop applications
Skilled network and printing troubleshooting and problem resolution
Ability to quickly learn and adapt to new technologies and processes
Microsoft Office Suites (2003 to Current version)
Microsoft Exchange Management
Microsoft Active Directory
Microsoft Windows Server and Workstation Operating Systems
DELL laptops/desktops
Windows Surface pro/laptops
AirWatch
WebEx
Oracle
Java
Terminal Services
Cisco CUMC
FTP, Telnet, DOS
Remote Access tools
Sentinel One
Cisco VPN
ManageEngine Suite

Responsibilities

Provide technical software, hardware and network problem resolution
Perform question/problem diagnosis and guiding users through step-by-step solutions
Identifies, diagnoses, and resolves problems for users of personal computer software and hardware, network, and internet connection problems
Clearly communicate technical solutions to end-users in a user friendly, professional manner
Provide one-on-one end-user training as needed
Escalate more complex end-user problems to the appropriate infrastructure team members
Provides one-on-one end-user problem resolution over the phone for company approved Personal Computer (PC) software
Assists in creating materials for end-user frequently asked questions (FAQs)
Conduct hardware and software inventory database maintenance and reporting, and perform related work as required
Orders, delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals
Diagnose and resolve end-user network or local printer problems, PC hardware problems, e-mail, Internet, and network access problems
Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements
Performs desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements
Helps install local area network cabling systems and equipment such as network interface cards, servers and switches