IT Client Services Lead

Danaher • Bothell, WA

1d • Onsite

About The Position

At Cepheid, an operating company of Danaher, the ITCS Lead is responsible for delivering high-quality end-user IT services at the site. This role focuses on the management and support of laptops, mobile devices, conference room technology, and related client services. The ITCS Lead ensures seamless technology experiences for users, drives continuous improvement, and provides technical expertise to resolve complex issues. This position is part of the IT Global Infrastructure & Operation team and will be located in Bothell, WA. Cepheid is passionate about improving health care through fast, accurate, molecular diagnostic systems and tests, aiming to be the leading provider of seamlessly connected diagnostic solutions.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 5+ years of experience in end-user IT support, device management, or related roles.
• Strong technical expertise in laptops, mobile devices, and conference room AV technology.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to work independently and as part of a team.
• 5% travel as per business requirements.

Nice To Haves

• ITIL Certification

Responsibilities

• Act as the primary escalation point for complex technical issues, providing advanced troubleshooting and guidance to resolve high-priority or unresolved incidents
• Collaborate with Cross-Functional teams within IT (e.g., End User Computing, Network, Cloud & InfoSec teams to ensure seamless integration, proactive issue preventing and alignment with I&O objectives.
• Coordinate with vendors and facilities for installation, upgrades, and repairs.
• Identify opportunities to enhance end-user support processes and service delivery
• Work closely with the IT Site Lead and cross functional teams to align client services with business needs.

Benefits

• broad array of comprehensive, competitive benefit programs that add value to our lives
• health care program
• paid time off
• medical/dental/vision insurance
• 401(k)
• bonus/incentive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Senior