IT Client Services Manager
About The Position
We are currently seeking an IT Client Services Manager who will provide oversight in areas Deskside Support, Inventory Management, in a high volume, fast paced environment. Qualified candidates will have experience running large enterprise level teams across multiple locations, very strong analytical and problem-solving skills, as well as excellent written and verbal communication skills. The successful candidate will also have experience in program management activities such as budget and forecasting analysis, staffing and performance management, service improvement, and quality. This role will manage the day-to-day work activities of the team, including timelines, customer experience, and relationship management, and prioritizing and allocating workflow. The Client Services Team Lead will ensure the deskside support, and executive support staff uses the required tools and software to identify, document, track and resolve reported problems. The successful candidate will also provide a productive and motivating working environment and address any issues/disputes from customers or clients.
Requirements
- A bachelor’s degree in information technology, Business Administration, or a related field or an additional 4 years of experience is required.
- 10+ years’ experience performing IT hardware asset management functions and responsibilities in a large enterprise.
- ITIL 4 or ITIL 5 Managing Professional or Strategic Leader Certification and a current HDI certification is a customer requirement to be considered for this role.
- Strong understanding of IT asset lifecycle management and software license management is crucial.
- Ability to quickly resolve unexpected IT challenges.
- Strong organizational and project management skills to handle complex asset lifecycle tasks.
- Excellent verbal and written communication to collaborate with technical and non-technical stakeholders.
- Ability to analyze data to identify trends, optimize spending, and report on asset status.
- Proficiency with IT asset management software, inventory management, and data analysis tools like Microsoft Excel.
- US Citizenship Required
Nice To Haves
- Experience running large enterprise level teams across multiple locations
- Very strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Experience in program management activities such as budget and forecasting analysis, staffing and performance management, service improvement, and quality.
Responsibilities
- Provide oversight in areas Deskside Support, Inventory Management, in a high volume, fast paced environment.
- Run large enterprise level teams across multiple locations.
- Manage program management activities such as budget and forecasting analysis, staffing and performance management, service improvement, and quality.
- Manage the day-to-day work activities of the team, including timelines, customer experience, and relationship management, and prioritizing and allocating workflow.
- Ensure the deskside support, and executive support staff uses the required tools and software to identify, document, track and resolve reported problems.
- Provide a productive and motivating working environment and address any issues/disputes from customers or clients.
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional scientific growth opportunities, including journal subscriptions, conference attendance, and supporting publication journey
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
- Variety of medical plan options, some with Health Savings Accounts
- Dental plan options
- A vision plan
- A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
- Full flex work weeks where possible
- A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
