IT Change Manager (Hybrid) :: Baltimore MD (Local Only Up to 50 miles)

DMS Vision•Baltimore, MD

1d•Hybrid

About The Position

The IT Change Manager leads organizational change management for technology-driven transformation initiatives. The role develops and executes change plans aligned with project objectives, timelines, and resources; assesses stakeholder readiness and adoption; and adjusts change activities as needed to help deliver initiatives on time, within scope, and successfully adopted by end users. The position serves as a primary contact for change-related communications across agencies, develops communications and training materials for diverse city-government audiences, and builds relationships with agency partners, project teams, and leadership. It advises leaders managing organizational change and works closely with the Project Management Office (PMO) and technical teams. The role also supports cloud-based and enterprise system implementations, promotes established change management approaches, recommends process improvements, and contributes to organizational learning and change management capability.

Requirements

Bachelor’s degree in Business Administration, Public Administration, Management, or a related field from an accredited college or university.
At least 6 years of organizational change management experience.
Proven experience leading organizational change management for technology-driven transformation initiatives.
Experience leading enterprise change management initiatives in large organizations.
Strong stakeholder engagement, communication planning, and facilitation skills.
Experience supporting large-scale enterprise system implementations; cloud-based implementations are especially relevant.
Ability to translate technical concepts into clear communications and training materials.
Exceptional interpersonal, coaching, and influencing skills.
Familiarity with structured change management methodologies such as Prosci ADKAR and Kotter.
Familiarity with HR business processes and information systems.

Nice To Haves

Experience in large public-sector or enterprise environments.
Prosci certification, SHRM certification, or equivalent professional certification.
Knowledge of Articulate or similar e-learning authoring tools.
Experience with Learning Management Systems (LMS).

Responsibilities

Develop, manage, and execute change management plans aligned with project objectives, timelines, and resources.
Develop stakeholder assessments and surveys to measure adoption and effectiveness; monitor change activities and adjust plans as needed.
Help ensure initiatives are delivered on time, within scope, and successfully adopted by end users.
Analyze stakeholder readiness and needs, and create and deliver communication strategies and materials.
Serve as the primary point of contact for change-related communications across agencies.
Design and implement training strategies and learning plans; create training resources, job aids, and guidance materials for diverse city-government audiences.
Build relationships with agency partners, project teams, and leadership, and advise leaders managing organizational change.
Work closely with the Project Management Office (PMO) and technical teams.
Guide stakeholders in adopting established change management approaches and support cloud-based and enterprise system implementations.
Recommend improvements to change management processes and practices.
Share knowledge and insights and support colleagues in strengthening organizational change management capabilities.
Coach project managers and team members in presentations.