IT Business Systems Analyst
About The Position
The City of Fredericton is seeking a curious, driven, and community-minded IT Business Systems Analyst to join its Information Technology team. This role focuses on technology that supports public safety, specifically for the Fredericton Police Force, 911 dispatchers, and public safety partners. The systems supported directly enable officer safety, public safety, and community trust. The ideal candidate will be motivated by work that contributes to a larger purpose, take ownership of systems, bring positivity and curiosity to problem-solving, handle sensitive information with maturity, and be committed to continuous learning in the evolving public safety technology landscape.
Requirements
- A post-secondary degree or diploma in Computer Science, Information Systems, or a related discipline.
- A minimum of three (3) years of progressive experience as a Systems Analyst, Business Systems Analyst, or similar role involving business application administration, implementation, and support.
- Security Clearance.
- Candidates from outside the Fredericton Police Force are required to undergo comprehensive enhanced screening to determine security clearance eligibility, which may include comprehensive background and Reference checks.
- Equivalent combinations of education, training, and experience may be considered.
Nice To Haves
- Direct experience with Versaterm CAD/RMS, Axon Evidence.com, Milestone VMS, Idemia identification systems, or other public safety technology platforms.
- Familiarity with law enforcement or emergency services IT environments.
- Understanding of NPSNet, NPIS, CPIC, or PIMITS multi-agency service models.
- Experience with secure remote access, PKI smartcards, and mobile device management in high-security environments.
- Familiarity with ITIL-aligned service management practices.
- Municipal or public-sector IT experience.
- Strong troubleshooting instincts and a disciplined, methodical approach to solving complex, multi-system problems.
- Confidence working with vendors, business owners, and end users — and the ability to communicate technical concepts clearly to non-technical audiences.
- A commitment to careful documentation, secure practices, and change control.
- A collaborative, service-oriented mindset that fits our team culture: Integrity, Professionalism, Teamwork, Respect, and Work Ethic.
- Willingness to obtain and maintain enhanced police clearance suitable for access to CPIC and national policing information systems.
Responsibilities
- Administer, configure, and maintain core systems used by the Fredericton Police Force, including computer-aided dispatch (CAD), records management (RMS), mobile data terminals, digital evidence platforms, identification systems, and court disclosure tools.
- Support the systems behind 911 call-taking, dispatch operations, and voice recording, ensuring reliability.
- Maintain integrations with national and provincial policing systems (CPIC, PIP, NPSNet, PIMITS), ensuring compliance with security, audit, and data protection obligations.
- Play a key role in projects such as records management upgrades, mobile terminal refreshes, digital evidence enhancements, and Major Case Management implementation.
- Collaborate with police operational leaders, dispatch supervisors, IT teammates, and vendors.
- Be part of a collaborative IT team that values learning, mentorship, and meaningful work.
Benefits
- Flexible benefit spending allowance
- Comprehensive health, dental, and insurance options
- Employee and Family Assistance Program
- Vacation entitlements that grow with years of service
- Option to purchase additional prorated leave each year
- Shared risk pension plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
