IT Business Systems Analyst (Austin Parks and Recreation)

City of Austin

1d•$33 - $41•Hybrid

About The Position

Under general supervision, research, analyze, and document effective business applications and their requirements in support of business-oriented information technology implementations. The purpose of the IT Business Systems Analyst position is to assist with the department’s technology-based process improvement projects, information management, and strategic goals. The City of Austin Parks and Recreation (APR) provides, protects and preserves a park system that promotes quality recreational, cultural and outdoor experiences for the Austin community. Working with the City of Austin provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more! At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

Requirements

Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job.
Experience may substitute for education for up to (4) years.
Knowledge of concepts and principles of application programming, database and system design including Internet, and network architectures.
Knowledge of legacy, and web-based systems interfaces.
Knowledge of importing data for use in report software, spreadsheets, graphs, and flow charts.
Knowledge of cost-benefit analysis and total cost of ownership modeling.
Skill in performing requirements development, process modeling, reporting and project management tools.
Skill in developing process models and data flow diagrams using industry-standard modeling techniques.
Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts.
Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs.
Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals.
Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability.
Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding.
Ability to define, analyze, and find solutions for difficult or complex problems.
Ability to view the big picture.
Ability to quickly become familiar with emerging technologies.
Ability to identify trends as well as isolated events.
Tasks may involve bending, lifting, walking, carrying, or using a force equal to lifting up to twenty (20) pounds.
Prolonged periods of sitting at a desk and working on a computer.
Must be physically and mentally able to communicate, respond, and work with participant’s needs and safety issues.

Nice To Haves

Experience with Software Development Life Cycle involvement, including planning, analysis, design, testing, and implementation.
Experience using project management methodologies for small to medium IT projects.
Experience supporting enterprise software applications.
Experience creating and updating business process workflows and flow charts.
Advanced experience with Microsoft Office Suite including Word, Excel, Teams, Forms, and Outlook.
Experience with scripting languages including Oracle PL/SQL.
Experience with SharePoint development and administration.
Experience with Microsoft Power tools (Power Apps, Power Automate, etc.).
Experience with business intelligence software (e.g. MicroStrategy, Power BI).
Ability to travel to more than one work location.
If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you will drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Responsibilities

Meet with decision makers, system owners and end users to define business, financial and operations requirements and systems goals.
Assist with requirements gathering sessions to elicit requirements, specifications, business processes and recommendations related to potential IT solutions.
Create models, use cases, process flows, specifications, diagrams and charts to provide direction to developers, designers, and vendors.
Assist with converting requirements into developing a statement of work for use in requests for proposals.
Evaluate compatibility and interoperability of commercial off-the-shelf or in-house technology systems.
Review and analyze the effectiveness and efficiency of existing systems and assist with developing strategies for improving or further leveraging these systems.
Perform cost-benefit and return-on-investment analyses to aid in making IT business decisions.
Conduct research on software and hardware products and technology services to justify recommendations and to support purchasing efforts.
Write and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT applications across the organization.
Coordinate and perform tests, including end-user reviews, for modified and new systems, training and other post-implementation support.