IT Business Systems Analyst, Insurance Technology

Manulife • Waterloo, ON

1d • CA$86,100 - CA$136,100 • Hybrid

About The Position

Join our Insurance Technology Team! In this role, you’ll translate complex insurance product rules into accurate, reliable calculation engine specifications. You’ll collaborate with product experts, engineers, and analysts in a fast paced agile environment to ensure our calculations are accurate, efficient, and well-documented.

Requirements

• 5+ years proven track record as a business analyst in insurance, financial services, or a similar environment.
• Solid grasp of insurance product calculations and/or illustration systems.
• Strong analytical and problem-solving skills, with confidence working with numbers and logic.
• Clear and effective communication skills - written and verbal to interact with diverse audiences.
• Demonstrated ability to detail requirements and outcomes clearly and accurately.
• Experience learning new tools and systems quickly and applying them in a business context.

Nice To Haves

• Good interpersonal skills with the ability to lead competing priorities and delivery on schedule.
• Proficiency with spreadsheets and familiarity with programming concepts.
• Familiarity with operating in an Agile environment within a multi-functional squad.

Responsibilities

• Collaborate with business partners and technical teams to clarify objectives and capture requirements.
• Analyze insurance product requirements and translate them into calculation logic.
• Build and implement test plans to confirm calculation accuracy.
• Investigate and resolve calculation defects, working closely with engineers to retest and validate fixes.
• Maintain concise, accurate, and reusable documentation across products and projects.
• Identify and implement process improvements that increase calculation accuracy and delivery efficiency.
• Support production applications by analyzing calculation issues and recommending solutions.

Benefits

• health
• dental
• mental health
• vision
• short- and long-term disability
• life and AD&D insurance coverage
• adoption/surrogacy and wellness benefits
• employee/family assistance plans
• retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources
• paid holidays
• vacation
• personal
• sick days
• full range of statutory leaves of absence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed